Concierge

REPORTS TO: Leasing Manager or Property Manager
POSITION SUPERVISION: None
FLSA STATUS: Non-Exempt
REVISED: 5.2025

SUMMARY:

The Concierge serves as the first point of contact for residents and guests, providing exceptional customer service and assistance to enhance their living experience. This role involves managing inquiries, coordinating services, and ensuring that residents feel welcomed and valued. The Concierge will play a key role in fostering a positive community atmosphere while maintaining compliance with company policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Customer Service Excellence:
  • Greet residents and guests warmly, providing assistance with inquiries and requests in a friendly and professional manner.
  • Address and resolve resident concerns promptly, ensuring a high level of satisfaction and engagement.
• Service Coordination:
  • Coordinate various services for residents, including maintenance requests, package deliveries, and transportation arrangements.
  • Liaise with vendors and service providers to ensure timely and efficient service delivery.
• Community Engagement:
  • Organize and promote community events and activities to foster resident interaction and engagement.
  • Maintain a welcoming environment by ensuring common areas are clean, organized, and well-maintained.
• Administrative Support:
  • Maintain accurate records of resident interactions, service requests, and community events.
  • Assist in the preparation of reports related to resident feedback and service performance.
• Safety and Security:
  • Monitor the property for safety and security concerns, reporting any issues to the Property Manager.
  • Ensure compliance with all safety protocols and emergency procedures.
• Communication:
  • Serve as a communication hub for residents, providing information about property policies, local services, and community resources.
  • Distribute newsletters, notices, and other communications to residents as directed by the Property Manager.

PREFERRED QUALIFICATIONS:

• Education:
  • High school diploma or equivalent; Associate’s degree in Hospitality, Business, or a related field preferred.
• Experience:
  • 1-2 years of experience in customer service, hospitality, or property management preferred.
• Skills:
  • Excellent communication and interpersonal skills, with a strong focus on customer service.
  • Ability to multitask and manage competing priorities in a fast-paced environment.
  • Proficiency in Microsoft Office Suite and property management software (e.g., RealPage, Yardi) is a plus.
• Attributes:
  • Strong problem-solving skills and the ability to handle difficult situations with tact and diplomacy.
  • A positive attitude and a commitment to providing exceptional service to residents and guests.

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to sit, stand, walk, and use hands to handle or feel.
• Ability to lift and/or move up to 25 pounds occasionally.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

DIVERSITY AND INCLUSION STATEMENT:

RKW Residential is committed to fostering a diverse and inclusive workplace. We believe that diversity in thought, background, and experience contributes to our success. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

ACKNOWLEDGMENT:

This job description is intended to describe the general nature and responsibilities of the position. Employees are required to comply with supervisory instructions and perform other job duties as necessary. This job description does not constitute an employment contract.