Community Manager

Job Title: Property Manager

Reports to: Regional Manager

Position Supervision: All onsite staff

Summary:

The Property Manager oversees daily operations of RKW Residential property asset, driving occupancy, resident satisfaction, and financial performance while maintaining compliance with company standards and legal requirements. This role combines strategic leadership in leasing, budgeting, and team management with hands-on problem-solving for property maintenance and resident relations. Candidates must thrive in fast-paced environments, leverage technology for operational efficiency, and address climate-specific challenges (e.g., storm preparedness, HVAC demands). Success requires balancing in-person community engagement with administrative rigor to achieve revenue goals and uphold RKW Residential’s reputation for excellence.

Essential Duties and Responsibilities:

Operational & Revenue Management

• Maximize revenue through strategic leasing, resident retention, and dynamic pricing (competitive rates, promotions, digital marketing).
• Conduct regular property inspections to ensure curb appeal, maintenance compliance, and timely repairs. Monitor HVAC, plumbing, and other infrastructure common in Southeastern climates.
• Resolve resident complaints, concerns, and maintenance requests within 24–48 hours to uphold satisfaction and retention.

Leasing & Marketing

• Oversee in-person and virtual leasing processes, including digital tours, online applications, and e-signature tools.
• Qualify prospects, process applications, and execute leases in compliance with Fair Housing laws and state-specific regulations.
• Implement digital marketing strategies (social media, ILS platforms) and resident retention programs (e-newsletters, community apps, events).

Financial & Administrative Oversight

• Prepare annual budgets with a focus on expense control in high-humidity environments (e.g., mold prevention, HVAC maintenance).
• Utilize RealPage/OneSite, Yardi, or similar software for rent rolls, delinquency reporting, and financial forecasts.
• Approve vendor contracts, ensuring cost-effective solutions and compliance with Southeastern weather resilience standards.

Personnel Leadership

• Train staff on diversity, equity, and inclusion (DEI) practices, fair leasing protocols, and emergency preparedness (e.g., hurricanes).
• Conduct performance reviews, address issues promptly, and foster a collaborative team environment.

Compliance & Safety

• Enforce company policies, safety standards, and local/state housing laws.
• Lead emergency response efforts for weather-related incidents (floods, storms) and ensure OSHA compliance.

Preferred Qualifications:

• Bachelor’s degree in Business, Real Estate, or related field.
• 3–4 years of residential property management experience, preferably in the Southeast.
• Proficiency in RealPage/OneSite, Yardi, CRM platforms, and MS Office.
• Certifications such as CAM/CPM, OSHA-10, or LEED Green Associate (a plus).
• Strong knowledge of Fair Housing, ADA, and disaster preparedness protocols.

Physical Demands:

• Lift up to 25 lbs.; inspect units across 4 flights of stairs.
• Walk outdoor properties in heat/humidity; stand/sit for extended periods.
• Stand/sit for prolonged periods.

WORK ENVIRONMENT

• Exposure to Southeastern weather (heat, humidity, storms); indoor/outdoor work required.
• Moderate noise (e.g., leasing office, maintenance teams).

Travel:

• Up to 10% travel (site audits, regional meetings, training).

This job description is not all-inclusive and other duties may be assigned.

Revised: 1/2025