Help Desk Technician

Responsibilities

We are looking for a help desk technician to join our IT team to provide technical support and assistance to our users who have issues with their computer systems, software, or hardware. A help desk technician's main responsibilities include:

• Serving as the first point of contact for users seeking technical assistance over the phone, email, or chat
• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• Determining the best solution based on the issue and details provided by users
• Walking the user through the problem-solving process
• Escalating unresolved issues to the next level of support personnel
• Providing accurate information on IT products or services
• Recording events and problems and their resolution in logs
• Following up and updating user status and information
• Passing on any feedback or suggestions by users to the appropriate internal team
• Identifying and suggesting possible improvements on procedures
  
  

To be successful in this role, help desk technician, one must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be user-oriented and patient to deal with difficult users. Willing to travel to locations and service computer systems, software, or hardware.

A Help Desk Technician Must Have

• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases, and remote control
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English (or other language specified by keywords)
• Excellent communication skills
• User-oriented and cool-tempered
  
  

You should have a high school diploma or equivalent and some relevant experience or certification in IT support.

If you are interested in this position, please apply at rksupply.net/careers

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.