Director of Operations

This is an onsite leadership position responsible for directing and managing the daily operational activities of the office. The Director of Operations ensures high-quality customer service, supports financial performance objectives, and reinforces safety-related programs and best practices. This role works closely with executive leadership to execute operational strategies and continuously improve operational effectiveness.

Direct reports include Dispatching, Estimating, Maintenance, Field Production Managers, and administrative support staff.

Primary Duties and Responsibilities:

• Support profit objectives by providing financial analysis, operational insight, and data-driven recommendations to help achieve established goals.
• Ensure operational safety, quality standards, and cost controls are implemented, monitored, and followed.
• Lead teams through collaborative problem-solving and foster positive, professional working relationships with employees, customers, and vendors.
• Ensure compliance with all applicable safety, regulatory, and industry requirements, including OSHA and DOT.
• Provide leadership through coaching, mentoring, performance feedback, and staff development.
• Direct daily operations in alignment with company policies, procedures, and leadership guidance.
• Establish and support continuous improvement initiatives focused on safety, efficiency, service quality, and cost control.
• Promote consistent use of performance management systems across operational departments.
• Assist with annual budget development; monitor monthly P&L performance; analyze costs and identify operational efficiencies.
• Address and resolve workplace concerns and conflicts in a professional and timely manner.
• Drive customer satisfaction through responsive communication, service follow-up, and operational accountability.
• Ensure safety programs, methods, and practices are consistently applied and maintained across all operations.
• Maintain clean, organized, and safe office, yard, and warehouse facilities through inspections and scheduled maintenance.
• Oversee administrative and operational processes to ensure accurate, timely, and compliant documentation and reporting.
• Manage and oversee administrative functions to ensure all paperwork is processed efficiently and in a timely manner and meets all compliance requirements.
• Conduct or support annual performance reviews and ongoing employee evaluations.
• Ensure policies, procedures, and operational directives are clearly communicated and understood by operations staff.
• Stay current on industry trends, operations best practices and emerging technologies through research, networking, and professional development.

Qualifications:

• Bachelor’s Degree in a Financial or Business-related field is required.
• At least 7-10 years of progressive experience in operations and business management is required.
• MBA or advanced business education preferred.

Other Skills and Experience:

• Exceptional written and oral communication skills, including the ability to influence, negotiate, and present professionally to employees and customers.
• Proficiency with Microsoft Office and job-specific software systems.
• Strong planning, time management, collaboration, decision-making, and organizational skills.
• Demonstrated ability to manage budgets, financial reporting, customer service, safety, regulatory, and operational problem solving.
• Customer-focused mindset with a commitment to building and maintaining productive relationships.
• Ability to analyze operational data, identify root causes, and implement practical solutions.
• Ability to effectively delegate responsibilities while maintaining accountability and team performance.
• Proven leadership skills with experience guiding teams through change and operational improvements.
• Ability to manage multiple priorities in a fast-paced, leaned working environment while maintaining professionalism and composure under pressure.
• Demonstrated ability to build cohesive teams and support goal achievement through a flexible, collaborative leadership style.
• Contract review experience preferred.

Pay: $140,000.00 - $145,000.00 per year

Experience:

• Senior Management or Director Level: 7 years (Required)

Ability to Commute:

• Charlotte, NC (Required)

Work Location: In person

Salary : $140,000 - $145,000