Manager, Operational Excellence

The Manager, Operational Excellence is responsible for leading network-wide rapid response and deployment efforts to stabilize operations, improve performance, and ensure consistent execution of standardized processes across warehouse facilities. This role provides both strategic direction and hands-on leadership, partnering with site leadership and senior stakeholders to solve complex operational challenges and drive sustainable performance improvements across the network.

This position reports directly to the Sr. Director of Transformation & SWAT.

Essential Duties and Responsibilities

• Lead and manage deployment efforts across the warehouse network, prioritizing high-impact operational needs

Direct, coach, and develop team members to ensure consistent execution and high performance

• Partner with site and senior leadership to assess operational challenges, identify root causes, and implement corrective action plans
• Own the execution and reinforcement of SOPs, process standards, and best practices across all supported facilities
• Serve as the primary point of contact for deployment engagements, providing updates and insights to leadership

Oversee on-site execution of critical initiatives, ensuring alignment to timelines, scope, and expected outcomes

• Drive accountability for performance improvements, ensuring solutions are sustainable and measurable
• Analyze network-wide KPIs to identify trends, risks, and opportunities for intervention
• Collaborate with The Manager of Operational Standards & Process Excellence, Innovation & Implementation, and Operations leadership to align on strategic priorities and continuous improvement initiatives
• Lead post-engagement reviews, documenting results, lessons learned, and opportunities for network-wide improvements

Knowledge, Skills, and Abilities

• Deep understanding of warehouse processes, labor management, and performance metrics

• Advanced problem-solving and root cause analysis capabilities

• Exceptional attention to detail

• Ability to manage multiple priorities and lead cross-functional initiatives

• Champion fluid communication, collaboration, and continuous learning/improvement initiatives
• Ability to leverage cross-functional teams to achieve team, project, and organizational goals.

• Solve business problems by working both autonomously and within the construct of a team in a team oriented and collaborative environment.
• Strong leadership experience within warehouse or distribution center operations
• Proven ability to lead teams in high-pressure, fast-paced environments
• Strong communication skills with the ability to influence at all levels of the organization
• Experience with process improvement methodologies (Lean, Six Sigma, or similar)
• Strong analytical skills with proficiency in data tools (Excel, WMS, reporting systems)
• Highly organized with strong project management and execution skills
• Willingness and ability to travel frequently Bi-lingual in both English and Spanish is preferred.

Education and Experience

• Bachelor Degree in Information Systems, Supply Chain, Business Administration, or any related field required

• Experience with Visio is preferred.
• Experience in Warehousing or Logistics is preferred.
• Experience with Synapse or similar WMS software is preferred.

Work Environment:

• While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts, and fumes or airborne particles. The noise level in the work environment will range from quiet to moderately loud.

Employer Rights:

This job description is intended to provide general information about the Manager, Operational Excellence position. The above does not constitute an exhaustive list of the job duties to be performed by an associate holding the position of Manager, Operational Excellence, nor are the lists of the physical requirements and environmental conditions exhaustive. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform.

As with all positions, the duties and responsibilities are subject to change at any time as needs arise and at the discretion of the RJW Transport, Inc. The Company has the right to revise this job description at any time.

Employment-At-Will:

It is the Company's policy that all associates, other than those covered by a written individual employment or labor agreement with the Company that has been authorized in writing by the Company's Chief Executive Officer or Board of Directors, are not employed for any fixed term and are employed at the will of the Company for an indefinite period. Just as our associate's, reserve the right to resign their employment at any time for any reason the Company reserves its right to terminate an associate any time for any reason either with or without cause.

Neither this Job Description nor any of its individual terms constitute commitments between the Company and its associates as to the terms, conditions, or duration of employment, nor does it modify the prevailing Employment-At-Will relationship.

Req Benefits: We offer a competitive benefits package that includes health, dental, and vision insurance, life and disability, paid holidays, time off, retirement savings plan participation, and additional employee programs. Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.