What are the responsibilities and job description for the Technical Service Representative position at RJ Young?
- This job will be supporting devices in West Virginia.*
Are you mechanically inclined and enjoy working with your hands? Do you like solving real-world problems and being out in the field? We're looking for a Technical Service Representative (TSR) who thrives on hardware repair and customer support—not behind a desk, but in the real world, making things work. This is not an IT or help desk role. This is a field-based, hands-on hardware technician position focused on the physical repair and maintenance of multifunctional office equipment like copiers, printers, scanners, and fax machines. You'll also handle some basic network connectivity setup (print/scan), but your main job is keeping the machines running—and customers happy.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This Role Is All About Hardware—You’ll
- Diagnose and repair mechanical and electrical issues on copiers, printers, scanners, and fax machines
- Perform preventative maintenance and part replacements
- Set up devices to print and scan on basic networks (connectivity knowledge helpful, but this is not an IT role)
- Provide basic training to end users on hardware functions
- Work independently in the field, while staying connected with your service team
- Keep detailed service records and submit mileage, payroll, and call reports
- Maintain a clean and professional appearance (yourself and your company vehicle)
- You're not stuck at a desk—you're out solving real problems hands-on
- Every day is different, with new challenges and new customers
- You'll get training and support to keep learning and advancing
- You’re part of a team that values craftsmanship, service, and reliability
This role primarily operates in a professional office setting, where you'll regularly use standard office equipment such as computers, phones, printers, copiers, and fax machines. However, as a field-based technician, you'll also spend time at customer locations, which may include distribution centers, manufacturing floors, or warehouse environments. These settings can vary in noise level, temperature, and layout, so flexibility and adaptability are key.
Physical Demands
- Must be able to drive long distances to service a device.
- Must be able to carry a tool bag weighing up to 30lbs.
- Must be able to lift to 100lbs to assemble some device components.
- Must be able to move equipment (machines typically have casters) to access components.
- Full Time, Monday thru Friday 8am to 5pm, or 7am to 4pm.
- Special circumstances may require the need to work late or on a weekend.
- Occasional travel on weekends for manufacturer training.
- Daily travel between customer locations.
- Occasional travel to attend training or team meetings.
High school diploma or equivalent.
Preferred Education And Experience
Two-year technical degree.
Prior Xerox experience.
Prior electrical/mechanical/computer experience.
AAP/EEO Statement
RJ Young provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Other Duties
Please note that the job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.