What are the responsibilities and job description for the Carrier Sales Associate position at RJ Logistics?
Are you on the search for a rewarding career that is passionate about delivering positive experiences? We invite you to join our dynamic team. Our mission is simply to help companies solve their supply chain problems. At RJ Logistics, our people drive our success-we prioritize our team members and nurture our external relationships to execute exceptional solutions in the complex supply chain industry. We work each day to set a new standard, challenge the status quo, to provide innovative solutions while creating opportunities for career and personal growth for all who join us on this journey.
Summary
The Carrier Sales Associate (CSA) will be responsible for establishing, expanding, and maintaining relationships with quality carriers. This role involves sourcing new carriers, managing a strong carrier network, negotiating rates, and ensuring timely and efficient transportation services to deliver a positive end-to-end experience for our clients. An ideal candidate will have strong communication skills and professional grit to succeed in a fast-paced environment managing multiple tasks simultaneously.
Duties and Responsibilities
- Relationship Management : Build and maintain relationships with carriers, dispatchers, and load planners. Maintain constant contact with carriers to secure additional truck capacity and manage existing business. Act as a primary liaison between drivers and customers to resolve issues and ensure satisfaction.
- Carrier Sourcing and Procurement : Identify, source, and procure new carrier relationships to expand the carrier network. Utilize TMS and other software tools to make informed carrier selection and load assignment procurement decisions. Ensure accurate completion of assigned loads, including coding of accessorial charges. Negotiate rates and service agreements for both spot and dedicated business.
- Service Excellence : Manage the carrier network to ensure high service levels and customer satisfaction. Strategically match available carrier equipment with open loads to maximize efficiency. Track and monitor shipments to ensure on-time delivery. Promptly and effectively address, research, and resolve any transportation needs or issues.
- Expectation Management : Confirm that each partner carrier has an adequate understanding of all customer and company expectations on each load at the point of dispatch. Ensure shipment details and process instructions are accurately communicated, promptly responded to, escalated, tracked, and monitored via applicable communication method or TMS.
- Data & Technology Utilization : Navigate internal and external customer TMS and related technology tools ensuring all transactions, documentation, and interactions are accurately recorded and compliant with company standard operating procedures
- Collaboration and Communication : Partner with internal teams to collaborate aligning carrier capacity with customer demands and operational goals. Communicate effectively with associates from other shifts to ensure seamless operations.
- Market Trends : Stay up to date on the industry and market with the ability to adapt to the ever-changing market conditions.
- Additional Duties : Perform other responsibilities and duties as assigned to support the overall logistics and sales functions.
Requirements
Knowledge, Skills, Abilities, and Behaviors
Education and Experience
Physical Demands and Work Environment
Equal Opportunity Employer Statement
RJ Logistics, LLC is proud to be an Equal Opportunity Employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees. We are committed to providing reasonable accommodations for individuals with disabilities throughout the application process and during employment. Should you need assistance or an accommodation, please contact HR at HR@RJLogistics.com.
