Bilingual Omnichannel Support Specialist

Rizz Wireless represents the next generation of telecom innovation—where cutting-edge connectivity meets intelligent digital services. As a fast-growing force in the telecom and fintech ecosystem, we are reimagining how people connect, earn, and transact in a hyper-digital world. Our platform integrates wireless services, loyalty rewards (powered by the RZTO utility token), and travel benefits into one seamless experience for consumers across North America and beyond. At Rizz Wireless, we don't just build networks—we build communities. We are seeking passionate, driven professionals who are ready to be part of something transformational.

We are looking for a dynamic, customer-obsessed Bilingual Contact Center Agent (English/Spanish) to join our growing team in Iselin, NJ. This is an omnichannel customer engagement role — covering phone, social media, and digital messaging channels — where you will be the voice of Rizz Wireless across every touchpoint. You will deliver exceptional service experiences to our diverse customer base, resolving inquiries across wireless, travel, and loyalty services, and representing our brand with professionalism and energy. If you thrive in a fast-paced environment, love helping people, and are fluent in both English and Spanish, we want to hear from you.

■      Handle inbound and outbound customer calls professionally in both English and Spanish.

■      Resolve customer inquiries related to wireless/telecom services, billing, account management, travel rewards, and loyalty program redemptions.

■      Engage with customers via social media platforms including Facebook, Instagram, Facebook Messenger, and other digital messaging channels.

■      Monitor and respond to customer inquiries, comments, and direct messages on company social media pages in both English and Spanish.

■      Resolve customer issues and provide product/service information through social media platforms in a timely and professional manner.

■      Escalate social media complaints or sensitive issues to the appropriate team per brand guidelines.

■      Maintain a consistent, on-brand, and professional tone across all digital customer touchpoints.

■      Track and document social media interactions in the CRM system.

■      Navigate CRM systems and accurately document all customer interactions in real time.

■      Consistently meet and exceed customer satisfaction (CSAT), first-call resolution, and quality assurance metrics.

■      Collaborate effectively with team members and escalate complex or unresolved issues to the appropriate department.

■      Support promotional campaigns and upsell/cross-sell new products, services, and loyalty offerings.

■      Assist customers with onboarding, plan changes, troubleshooting, and account inquiries.

■      Maintain up-to-date knowledge of Rizz Wireless products, services, promotions, and policies.

■      Use Microsoft Word and Excel to generate reports, log data, and support team documentation needs.

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High School Diploma or GED required; Associate's or Bachelor's degree preferred.

■      1–3 years of contact center, customer service, or call center experience.

■      Proficiency in Microsoft Word and Microsoft Excel.

■      Excellent verbal and written communication skills.

■      Strong problem-solving, active listening, and multitasking abilities.

■      Self-motivated with a proactive, can-do attitude.

■      Strong team player with collaborative spirit and positive energy.

■      Comfortable working in a structured, metrics-driven environment.

■      Proficiency with social media platforms: Facebook, Instagram, Facebook Messenger, and similar digital messaging tools.

■      Ability to manage multiple social media conversations simultaneously.

■      Understanding of social media etiquette, brand voice, and community management best practices.

■      Familiarity with social media management tools (e.g., Hootsuite, Sprout Social, or similar) is a plus.

■      Strong written communication skills optimized for digital/social media channels in both English and Spanish.

■      Experience in Telecom, Travel, or Services sector strongly preferred.

■      Familiarity with loyalty, rewards, or cashback platforms.

■      Experience with telecom billing systems, CRM platforms, or travel booking tools.

■      Knowledge of fintech, digital payments, or blockchain-based loyalty programs is a plus.

■      Competitive base salary with performance-based incentives.

■      Comprehensive health, dental, and vision insurance benefits.

■      Paid time off and company holidays.

■      Opportunity to grow within a fast-paced, innovative telecom and fintech company.

■      Access to Rizz Wireless employee perks, discounts, and loyalty rewards.

■      Collaborative, diverse, inclusive, and energetic team environment.

■      Training and professional development opportunities.