Account Specialist - Customer Service

The Account Specialist is responsible for providing effective, world-class, customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with tam members within the customer service department. This position will take a proactive approach to service and relationship building with customers.

Primary Responsibilities

• Proactively correspond with customers to confirm satisfactory order completion.
• Coordinate review of customer inquiries with appropriate internal departments.
• Process the opening of new accounts and re-establishment of inactive accounts.
• Complete account maintenance steps.
• Establish supportive, trusting relationships with sales representatives and retailers in assigned region.
• Monitor inventory reports to establish realistic timeframes for customers.
• Provide timely feedback to the company regarding service failures and/or customer complaints.
• Consistent follow-up on key accounts and as needed on customer issues to ensure resolution.
• Facilitate customer inquiries or issues with appropriate internal departments, including working with finance to resolve outstanding payment/credit issues.
• Stay up to date and knowledgeable with the company product line.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to further enhance the customer experience.
• Maintain positive customer interactions and relationships.
• Assist with special projects and perform other duties as assigned.
  
  
  

Competencies:

• Customer/Client Focus
• Problem Solving/Analysis
• Time Management
• Detail Oriented and Highly Organized
• Communication Proficiency