What are the responsibilities and job description for the Branch Manager, Nevada position at Rize Federal Credit Union?
RIZE FEDERAL CREDIT UNION
Branch Manager - Nevada
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Location
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Las Vegas / Henderson, Nevada
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Department
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Branch Operations
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Reports To
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Director of Branches
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FLSA Status
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Exempt
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Pay Range
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75,000 to 95,000 for NV Residents
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Employment Type
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Full Time
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About the Role
Lead a team, grow relationships, and shape the member experience at one of our Nevada branches. As Branch Manager, you will oversee the Sahara or Henderson branch along with one to two micro-branches (North Las Vegas and Southwest), driving branch performance, member growth, and digital adoption while building a culture of collaboration and accountability.
You will champion consultative, relationship-based conversations that deepen members' financial relationships, partner with teams across the credit union, and represent Rize in the community. You will own sales and service goals, manage risk, and lead an engaged, high-performing team aligned with our mission.
What You'll Do
Lead and develop your team
- Provide strategic leadership that aligns branch operations with credit union goals, emphasizing efficiency, member service, and sustainable growth.
- Coach, mentor, and motivate staff through clear expectations, regular one-on-ones, performance reviews, and ongoing feedback.
- Oversee daily operations, including opening and closing procedures, scheduling, and service standards.
Deliver an exceptional member experience
- Lead by example, foster a positive team culture, and resolve escalated member concerns in partnership with other departments.
- Seek out and act on member feedback to continually improve the experience.
- Champion a digital-first mindset, ensuring your team can confidently educate members on mobile banking, online banking, and self-service options.
Grow membership and the community
- Build personalized relationships with members, run effective onboarding for new members, and coach your team in consultative selling and referrals.
- Strengthen community and business relationships that promote financial literacy and membership growth, and encourage your team to join outreach and volunteer events.
Run an operationally sound branch
- Ensure compliance with policies and regulatory requirements, and monitor branch activity for fraud, security, and operational risk.
- Oversee safe deposit box operations where offered.
- Analyze branch performance reports, manage the branch budget, and complete the annual budget process on time.
- Provide coverage at other Nevada branches as needed. Travel within the Nevada market may be daily, weekly, or extended to cover staffing gaps.
What You'll Bring
Required
- Five or more years of financial institution sales and member service experience, including at least two years in a supervisory or leadership role (or an equivalent combination of education and experience).
- Bachelor's degree from an accredited college or university.
- Working knowledge of branch operations, compliance, loan practices, and credit union regulations and risk management.
- A proven track record of achieving sales and growth goals.
- Proficiency in Microsoft 365 and core banking and teller platforms; familiarity with CRM tools.
- Strong leadership, communication, conflict resolution, and presentation skills, with a consultative approach and high emotional intelligence.
- Ability to interpret financial data, manage multiple priorities, and adapt to changing business and regulatory needs.
- Reliable attendance and flexibility to travel within Nevada.
Preferred
- Experience in business development and community engagement.
Physical and Working Requirements
- Primarily sedentary work with occasional lifting of up to 10 lbs.; able to use a computer 6-8 hours per day and to climb or descend stairs in an emergency.
- Able to talk and hear, work indoors in a climate-controlled shared work area, and work extended hours when required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Rize Federal Credit Union is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.
"In order to provide equal employment and advancement opportunities to all individuals, employment decisions at SCE FCU will be based on merit, qualifications and abilities. SCE FCU does not discriminate in employment opportunities or practices on the basis of race, color, creed, religion, sex, sexual orientation, marital status, national origin, gender identity, gender expression, ancestry, citizenship, age, disability (physical or mental), military or veteran status, medical condition, pregnancy, childbirth, or related medical condition, genetic characteristics or information, political affiliation or any other characteristic protected by law.
This nondiscrimination policy extends to all terms, conditions and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits and termination of employment. We will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship. This policy covers all aspects of employment, including selection, job assignment, compensation, discipline, termination and access to benefits and training."