What are the responsibilities and job description for the Account Manager position at RIX North America?
Job Summary
This position is primarily responsible for managing and growing RIX North America's relationships with existing customer accounts through daily in-person visits, proposing suitable products, and preparing accurate quotations. The Account Manager serves as the customer's main point of contact, responding to inquiries and providing timely follow-up and support. Some overnight travel is required to visit customer sites.
Account Management & Customer Service Responsibilities
- Conduct daily face-to-face visits with existing customer accounts to build and maintain strong relationships.
- Identify customer needs and present suitable product proposals.
- Prepare and send accurate quotations and set pricing for customer orders.
- Drive sales growth within assigned existing accounts.
- Respond to customer inquiries by phone, email, and in-person visits, and provide timely follow-up.
- Assist customers with troubleshooting and provide relevant technical/product information.
- Travel to customer sites as needed, including occasional overnight trips.
Required Qualifications
- Associate's degree (2-year college) or equivalent combination of education and experience.
- Prior experience in outside/field sales.
- Valid driver's license and passport; ability to travel domestically, including occasional overnight trips.
- Strong verbal and written communication skills.
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
Preferred Qualifications / Experience
- Experience in a customer service or account management role.
- Basic mechanical knowledge or ability to read component drawings.
- Familiarity with Japanese business practices.
Professional & Work Style Expectations
We are looking for a dependable and customer-focused individual who builds strong relationships, represents RIX professionally in the field, and follows through consistently on assigned accounts. Strong candidates will demonstrate:
- Reliability and consistent, professional communication with customers and colleagues.
- Strong attention to detail and accuracy in quotes, orders, and customer information.
- Adaptability and willingness to travel as business needs require.
- Sound judgment and problem-solving skills when resolving customer issues.
- High ethical standards and professionalism in all customer and vendor interactions.
- A proactive approach to identifying more efficient ways of working.
- Willingness to continue learning about RIX's products and markets.
Company & Work Environment
RIX North America, LLC is a U.S. subsidiary of a publicly listed Japanese company. Our workplace includes both English- and Japanese-speaking team members and reflects an international, multicultural business environment. Japanese language ability is not required for this position; familiarity with Japanese business practices is a plus.
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- In your previous work experience or sales activities, were you able to make customer visits on a daily basis?
- RIX North America is a U.S. subsidiary of a Japanese company, and our workplace includes both English- and Japanese-speaking team members. While Japanese language ability is not required, are you comfortable working in an environment where Japanese may occasionally be spoken?
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $65,000 - $75,000