RTS Supervisor (Ready To Serve)

About Riviana Foods Inc.
Welcome to Riviana Foods Inc. While you may not know us by name, you grew up loving our brands, many of which have been family favorites for over 100 years.

We are America’s largest processor, marketer, and distributor of branded and private-label rice products. Our portfolio includes over 20 trusted brands with more than 500 products distributed worldwide. Riviana brands are known for quality and excellence, and the company is committed to delivering wholesome products, leading innovation in the rice industry, and providing products you can be proud to serve your family. Our global reach is a key factor in Riviana’s success. As a wholly owned subsidiary of Ebro Foods, S.A., the world leader in the rice sector, we leverage global resources to maintain leadership in the rice business.

Role Summary
The RTS Production Supervisor oversees daily operations of the Memphis food manufacturing facility. This role ensures production goals are met while maintaining high standards of safety, quality, efficiency, and employee engagement. The supervisor leads a team of production workers, manages resources, coordinates with other departments, and ensures compliance with State and Federal regulations, including food safety protocols, quality standards, and production procedures.

What You’ll Do

• Supervise daily production operations to meet schedules, quality standards, and safety protocols.
• Monitor and optimize resource use, minimizing waste and improving efficiency.
• Ensure proper setup, operation, and maintenance of production equipment.
• Lead, train, and motivate production team members to ensure optimal performance.
• Provide feedback, conduct performance evaluations, and support employee development.
• Manage employee relations, resolve conflicts, and maintain a positive work environment.
• Enforce adherence to food safety standards, sanitation guidelines, and workplace safety protocols.
• Conduct regular safety audits and training sessions for production staff.
• Investigate and report safety incidents or violations.
• Ensure products meet established quality standards and regulatory requirements.
• Oversee quality checks and implement corrective actions for non-conformance.
• Collaborate with the Quality Assurance team to resolve issues and improve processes.
• Monitor inventory levels and coordinate with the warehouse to prevent production delays.
• Ensure timely handling of materials to meet production goals.
• Minimize material waste and optimize resource use.
• Maintain accurate production records, including logs, reports, and quality control data.
• Report production performance and operational issues to management.
• Ensure compliance with documentation requirements for audits and inspections.
• Identify and implement process improvements to boost productivity and reduce costs.
• Analyze production data to uncover inefficiencies and areas for improvement.
• Foster a culture of continuous improvement among production staff.

What We’re Looking For

• College degree preferred (BS Food Science, Engineering, or related experience).
• Minimum 2–3 years in a supervisory role in a food manufacturing environment.
• Experience with food safety regulations (HACCP, GMP, FDA, USDA).
• Retort experience in a food environment is a plus.
• Technical background in food processing preferred.
• Knowledge of food manufacturing processes, GMPs, equipment, and safety protocols.
• Knowledge of quality control and food safety standards (HACCP, SQF).

Skills and Abilities:

• Strong leadership and team management skills.
• Proficient in production resource management.
• Strong problem-solving and troubleshooting skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Results Orientation: Focuses on meeting or exceeding goals.
• Teamwork: Works cooperatively with others to achieve goals.
• Continuous Improvement: Initiates and implements changes to improve performance.
• Communication: Clearly conveys information and actively listens.
• Commitment to Quality: Ensures work and information meet all specified standards.
• Personal Credibility: Demonstrates reliability, responsibility, and trustworthiness.
• Initiative: Identifies and completes tasks proactively.
• Influencing Others: Gains support for ideas and solutions.
• Problem Solving: Uses logical, systematic approaches to resolve problems.
• Strategic Focus: Plans and takes actions supporting long-term goals and company vision.

Working Conditions

• Ability to stand, walk, and move around the facility for extended periods.
• Occasional lifting of up to 50 lbs.
• Ability to work in hot, cold, and noisy environments.
• Must wear required personal protective equipment (PPE), including gloves, hairnets, and safety footwear.
• Primarily works on the production floor of a food manufacturing facility.
• Required to work shifts, including weekends and holidays, based on production schedules.
• Overtime may be required during peak production periods.

Equal Opportunity EmployerRiviana Foods Inc. is an Equal Opportunity Employer and is firmly committed to Equal Employment Opportunity (EEO) and compliance with all applicable federal, state, and local laws. Employment decisions are made without regard to race, color, creed, ancestry, religion, sex, national origin, age, military or veteran status, disability, genetic characteristics, marital status, sexual orientation, gender identity, citizenship (where legally permitted), or any other protected category.
 
An Equal Opportunity Employer - M/F/D/V