Quality Supervisor (Ready to Serve - (RTS))

Riviana Foods Inc. is a world class leader in the rice sector and is America’s largest processor, marketer, and distributor of branded and private label rice products. Riviana brands are well known for their quality and excellence. Key brands include Adolphus®, Blue Ribbon®, Colusa Rose®, Carolina®, Comet®, Gourmet House®, Mahatma®, Minute®, River®, RiceSelect®, Sello Rojo®, Success® and Water Maid®. Riviana Foods is a wholly owned subsidiary of Ebro Foods, S.A., a multinational food group operating in the rice, pasta and sauces sectors. Based in Spain, Ebro Foods has commercial and/or industrial presence in more than 25 countries in Europe, North America, Asia and Africa, through its extensive network of subsidiaries and brands.

Our global reach is an important factor in Riviana's success.  As a wholly-owned subsidiary of Ebro Foods, S.A., the world leader in rice sector, we take a world view of the rice business and draw upon the global resources of our parent company.

Quality Supervisor (Nights - 4p - 1a)

The incumbent is responsible for the daily operations of the RTS Quality laboratory, including the management of Quality technicians in a fast paced 24 / 7 manufacturing environment, leading in several areas, including Food Safety Programs. This role reports directly to the Quality Manager.

Role Responsibilities:

• Actively lead lab operational processes to ensure all products meet or exceed established quality standards
• Actively engage/train production operators and technicians to ensure Quality compliance and overall continuous improvement
• Assist management as a technical liaison between Quality and other departments
• Coordinate shipment and analysis of samples, equipment and other items as needed
• Review ingredient COA’s to insure meeting specifications, maintain approval log
• Develop, implement and maintain documentation for customer requirements such as COAs, Gluten-free testing and other Quality related data
• Direct technicians to achieve daily production goals and provide feedback to the team. This includes the management of staff, specifically hiring, discipline, payroll, performance appraisal, providing feedback on a regular basis, scheduling and training and development of personnel
• Ensure the proper quantity, functionality, maintenance, calibration and validation of laboratory instruments and equipment
• Implement and maintain Quality data in QM module of SAP and MII Interface
• Lead or participate in the plant self-inspection programs
• Lead Quality department in absence of Quality Manager
• Participate / lead problem solving teams, conduct root cause analysis, apply corrective / preventative actions and implement process improvements as needed
• Prepare product analysis summaries, including filing of deviation reports as needed
• Maintain documentation of raw material, packaging and production quality holds
• Review, prepare and implement technical documents, method development, procedures and work instructions
• Supervise laboratory practices and ensure compliance with relevant procedures
• Serve as HACCP Coordinator by implementing, maintaining and ensuring compliance of HACCP and Food Safety Pre-requisite programs

Key Success Attributes:

• Technical and managerial skills to perform in area of specialty
• Understands and able to troubleshoot all activity, systems and processes under supervision
• HAACP certified, SQF Practitioner certified
• Understands business of the company
• Models Lean manufacturing principles
• Perform effective problem solving and team building
• Ability to read, write and comprehend written and spoken English
• Ability to effectively prepare and interpret written communications and reports
• Able to apply general math principles including ratios and basic statistics
• Ability to understand and use all company software applications and automated systems
• SAP experience preferred
• Care and use of required onsite facility personal protection equipment
• Able to respond to emergency call outs

Competency Attributes:

• Focuses on meeting or exceeding goals. Achieves superior performance by setting clear goals and expectations, tracking progress against goals, ensuring feedback, and addressing performance problems and issues promptly
• Works cooperatively with others as a team to achieve goals. Enables other groups to work as a cohesive team
• Initiates, supports, and implements changes that lead to continual improvement of performance
• Clearly conveys information, on time, to those who need it, so that the audience understands and retains it. Actively listens to ensure own understanding
• Insures work and information are complete, accurate, and meet all specified standards
• Demonstrates concern that one be perceived as responsible, reliable and trustworthy
• Identifies what needs to be done and does it before being asked or required
• Gains others’ support for ideas, implementing solutions, and achieving goals
• Uses a logical, systematic approach to resolve problems
• Plans, makes decisions, and takes actions that support a long-range goal or vision that supports the company’s competitive position
• Decisions and actions align with the company’s profit strategy

Education:

• High school diploma combined with equivalent related experience, College degree preferred (BS Food Science, Biology or Chemistry)

Experience:

• 5 years’ of quality control experience in the food industry with at least one year of supervisory experience
• Statistical analysis and better processing school in a retort operation preferred

Riviana Foods Inc. is an Equal Opportunity Employer and is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of actual or perceived race, color, creed, ancestry, religion, sex, national origin, age, military/veteran status, disability, predisposing genetic characteristic, marital status, sexual orientation/gender identity, citizenship where legally permitted to work, or any other protected category under federal, state or local law, regulation or ordinance.  This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations.