What are the responsibilities and job description for the IT Support Engineer position at Riviana Foods?
Riviana Foods Inc. is a world class leader in the rice sector and is America’s largest processor, marketer, and distributor of branded and private label rice products. Riviana brands are well known for their quality and excellence. Key brands include Adolphus®, Blue Ribbon®, Colusa Rose®, Carolina®, Comet®, Gourmet House®, Mahatma®, Minute®, River®, RiceSelect®, Sello Rojo®, Success® and Water Maid®. Riviana Foods is a wholly owned subsidiary of Ebro Foods, S.A., a multinational food group operating in the rice, pasta and sauces sectors. Based in Spain, Ebro Foods has commercial and/or industrial presence in more than 25 countries in Europe, North America, Asia and Africa, through its extensive network of subsidiaries and brands.
Our global reach is an important factor in Riviana's success. As a wholly-owned subsidiary of Ebro Foods, S.A., the world leader in rice sector, we take a world view of the rice business and draw upon the global resources of our parent company.
IT Support Engineer - the primary focus of this role is To provide technical support for PC hardware, software, user support, network devices and connections, Microsoft platforms and cybersecurity best practices.
PRINCIPAL RESPONSIBILITIES -
- Respond to users work requests using Riviana Helpdesk ticketing system in resolving PC and network problems
- Image, configure and distribute new PC’s and servers as needed
- Maintain system security through OS software upgrades/patches/system settings on all PC’s and servers utilizing Ebro Foods Corporate security suites
- Maintain user settings/active directory user and PC accounts for proper authorization to system resources
- Assist infrastructure team in managing/deploying/maintaining Windows Servers, VMware environment, Office 365/Teams, Cisco phones, Application support
- Assist with installing/troubleshooting access control systems and security cameras
- Help research and evaluate new hardware and software products
- Work with vendors to resolve problems with PC’s and servers
- Assist in managing/configuring/replacing RF handheld and forklift mobile devices in facility
- Must be willing to occasionally travel to Riviana locations within 2hrs of Memphis facility
- Provide occasional first tier after hours support to Memphis facility
Bachelor’ degree or Microsoft Certified Engineer (MSCE) or equivalent is beneficial but not required
Work Experience
2 years - TCP/IP PC Networking
2 years - Technical PC and Help Desk support
2 years – Active Directory support and structure knowledge 2 years - Basic Server support (hardware/OS)
2 years – Basic application level support (Office, Adobe)
- COMP TA A /N certification
Skills and Abilities
Good troubleshooting techniques and communication skills (oral and written) required
Must be able and willing to follow directions
Ability to work independently if necessary
General network knowledge (cable tracing, vlan knowledge
Security Camera and door control systems knowledge
Equipment Used:
- Microsoft Windows 7,10,11/Server
- Office 365/Teams
- Sharepoint
- AXIS camera systems
- SOTI Mobile
- Dell Servers
- VMWare
- Iphone/Android mobile devices
Working Conditions:
Ability to lift up to 50lbs, reasonable daily walking distance, comfortable working in cold/hot environments due to equipment locations
Company IT support / coverage (between IT team members) is 7:00 AM to 5:00 PM, with occasional after hours support
Riviana Foods Inc. is an Equal Opportunity Employer and is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of actual or perceived race, color, creed, ancestry, religion, sex, national origin, age, military/veteran status, disability, predisposing genetic characteristic, marital status, sexual orientation/gender identity, citizenship where legally permitted to work, or any other protected category under federal, state or local law, regulation or ordinance. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations.