What are the responsibilities and job description for the Project Manager, B2C Service Program Management position at Rivian?
About Rivian
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
The B2C Service Programs team is seeking a Project Manager to assist across the Consumer Roadside, Service Logistics, Tire Initiatives, and Customer Appeasements programs. Primary focus on growing foundational documentation, standardizing operation procedures, and general program tasks and upkeep. This role will support Service Intake, Roadside Dispatching, Appeasements, Reporting, general program tasks and upkeep as well as other areas that impact this function of this business.
Responsibilities
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.
Candidate Data Privacy
Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services.
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
The B2C Service Programs team is seeking a Project Manager to assist across the Consumer Roadside, Service Logistics, Tire Initiatives, and Customer Appeasements programs. Primary focus on growing foundational documentation, standardizing operation procedures, and general program tasks and upkeep. This role will support Service Intake, Roadside Dispatching, Appeasements, Reporting, general program tasks and upkeep as well as other areas that impact this function of this business.
Responsibilities
- Ability to implement requested changes that help create improvements or mitigation efforts to solve problems
- Attend cross-functional meetings with internal business partners, documenting outcomes and next steps, and sharing with appropriate business partners when requested.
- Assist in driving projects from initial concept through to successful execution and delivery.
- Oversee the maintenance and management of Program Confluence pages, SharePoint sites, and Knowledge Management System (KMS) pages to ensure seamless collaboration and up-to-date resources.
- Assist in iterating, creating, and rolling out new processes and process updates in partnership with key stakeholders
- Collaborate cross functionally to identify existing business problems and opportunities for improvement
- Ability to be supportive to end users, improving adoption of programs and offering instant coaching with your knowledge of the business
- Communication and organizational skills, both in person and with documentation
- Bachelor’s degree preferred
- Minimum of 2 years of operations experience, or equivalent experience in a highly adaptive and complex environment
- Demonstrated ability in technical products as a subject matter expert with the ability to translate it into scalable processes for key stakeholders to increase efficiencies.
- Experience developing new processes or documenting existing process, and identifying areas of improvement Organizational and documentation skills
- Proficient in Confluence, Jira, Smartsheets or project management systems
- Ability to function in fast-paced, ever-changing environment
- Capable of building trust with cross-functional stakeholders while maintaining a focus on problem solving and adhering to set standards and operating procedures
- Strong written and verbal communication skills
- Success in team environments, able to demonstrate accountability
- Ability to be empathetic in nature with a passion for acquiring and sharing knowledge while remaining open to both giving and receiving feedback
- Travel may be required
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.
Candidate Data Privacy
Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services.