What are the responsibilities and job description for the MRO Operations Program Manager position at Rivian?
About Us:
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary:
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.
Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services.
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
We are seeking an experienced and detail-oriented Supervisor of MRO operations to oversee the performance and daily operations of our contracted third-party crib management provider.
In this critical role, you will not be manually staffing the crib; rather, you will be the contract administrator and operational lead ensuring the vendor delivers on their KPIs. You will act as the vital link between our internal MRO Procurement team, the Maintenance/Engineering end-users, and the third-party vendor. Your primary goal is to ensure inventory accuracy, operational efficiency, cost compliance, and seamless material availability. This position is based onsite in Normal, IL and reports to the Senior Manager, Global Supply Management, MRO & Spare Parts.
Responsibilities:
In this critical role, you will not be manually staffing the crib; rather, you will be the contract administrator and operational lead ensuring the vendor delivers on their KPIs. You will act as the vital link between our internal MRO Procurement team, the Maintenance/Engineering end-users, and the third-party vendor. Your primary goal is to ensure inventory accuracy, operational efficiency, cost compliance, and seamless material availability. This position is based onsite in Normal, IL and reports to the Senior Manager, Global Supply Management, MRO & Spare Parts.
Vendor Management & KPI Oversight:
- Contract Governance: Serve as the primary point of contact for the third-party crib management company, ensuring strict adherence to the Service Level Agreement (SLA) and contract terms.
- Performance Monitoring: Track, analyze, and report on vendor Key Performance Indicators (KPIs), including inventory accuracy, stock-out rates, time-to-stock, and ticket resolution time.
- Auditing: Conduct regular spot checks and cycle count validations to verify the data provided by the third party matches physical reality.
- Continuous Improvement: Lead monthly or quarterly business reviews (QBRs) with vendor management to address service gaps and implement process improvements.
Financial & Invoice Verification:
- Invoice Reconciliation: Review and validate all invoices submitted by the third-party provider. Ensure labor hours, management fees, and pass-through costs align with the contract and actual activity.
- Dispute Resolution: Identify billing discrepancies and work directly with the vendor’s finance team to resolve overcharges or errors prior to payment approval.
- Budget Adherence: Monitor the operating budget for crib management services and report variances to leadership.
Operational Coordination (Space & Materials):
- Space Management: Coordinate with the vendor and internal facility management to optimize the physical layout of the tool crib. Ensure adequate shelving, bin space, and floor space are available for incoming materials.
- Material Availability: Proactively identify potential space constraints based on incoming procurement forecasts and work with the vendor to rearrange stock or secure overflow storage.
- Bottleneck Removal: Resolve day-to-day operational roadblocks preventing the vendor from performing their duties (e.g., IT access issues, dock access, equipment needs).
Cross-Functional Liaison:
- Procurement Liaison: Bridge the gap between the Internal MRO Procurement team and the crib. Ensure the vendor is properly receiving, tagging, and stocking items purchased by the buyers.
- End-User Support: Act as the escalation point for Maintenance and Engineering teams regarding crib service issues. If a part isn't available or the window is closed unexpectedly, you are the problem solver.
- Change Management: Communicate changes in internal policy, safety protocols, or IT systems to the third-party staff and ensure they remain compliant.
- Education: Bachelor’s degree in Supply Chain Management, Business Administration, or related field preferred. Equivalent combination of education and practical experience will be considered.
- Experience: 5 years of experience in MRO (Maintenance, Repair, and Operations), Inventory Control, or Warehouse Management.
- Vendor Management: Proven experience managing third-party contractors or vendors is highly desirable.
- Systems Proficiency: Strong working knowledge of ERP systems (e.g., SAP, Oracle, Maximo) and CMMS (Computerized Maintenance Management Systems).
- Data Analysis: Advanced Excel skills (Pivot Tables, VLOOKUP) to analyze KPI data and reconcile complex invoices.
- Communication: Ability to navigate difficult conversations, holding vendors accountable while maintaining a professional partnership.
- Technical Knowledge: Familiarity with industrial parts, tools, and maintenance terminology is a strong plus.
Salary Range/Hourly Rate for Illinois Based Applicants: $79,700 - $99,600 (actual compensation will be determined based on experience, location, and other factors permitted by law).
Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.
Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.
Candidate Data Privacy
Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.
Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services.
Salary : $79,700 - $99,600