Vehicle Operations Specialist

As a Vehicle Operations Specialist, you will be a key contributor to the success of our Delivery & Field Operations organization. Vehicle Operations Associates work in coordination with Delivery & Mobile Operations, Service Operations, and our fleet teams to facilitate vehicle logistics activities, manage documentation, and provide our customers with an exceptional experience. Rivian is looking for someone who is seeking a position to grow their career both personally and professionally. 
 
Responsibilities  

Vehicle Prep 

• Receive, inspect and process incoming inventory, including completing Bill of Lading (BOL) paperwork 
• Ensure product quality standards through washing vehicles, detailing, and paint correction activities  
• Maintain charge for delivery ready vehicles 
• Conduct quality control process for delivery ready vehicles and manage the communication of defects to service department 
• Complete pre and post legal document requirements for customer deliveries 
• Maintain key control through secure key management system

Vehicle Logistics 

• Maintain inventory lot and ensure that there are safe and usable drive lanes in the lot at all times   
• Shuttling vehicles to/from secondary locations including customer and fleet vehicles 
• Maintain adequate inventory of essential supplies  
• Prepare, inspect, and stage customer trade ins for remarketing to be transported to the auction via carrier  

Delivery Center Operations 

• Conduct various weekly, monthly, quarterly audit process 
• Work cross-functionally with proper communication and collaboratively with other teams onsite and remote 
• Participates in continuous improvement activities with guidance from leads/managers. 
• Proficiency with computers and software including Microsoft Office, and internal business platforms 
• Complete additional work and tasks as requested by the leadership team  

Requirements 

• 2 years' of experience with operations, logistics, or lot management; Previous EV or detailing experience a plus  
• Must be at least 21 years of age  
• High School Diploma or GED required 
• Must have a valid driver’s license in the state of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from)  
• No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; Will be subject to continuous Motor Vehicle Record (MVR) monitoring  
• Ability to obtain and maintain local sales licenses if applicable in your state 
• Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; Ability and willingness to travel based on business needs to support other market launches and operations 
• Willingness to work in various working conditions including being in an active service center or unpredictable weather conditions 
• Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs). 
• Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners 
• Strong understanding of written and spoken English 
• Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics