What are the responsibilities and job description for the Dining Room Supervisor position at RiverWoods Exeter?
Overview
RiverWoods Exeter is currently seeking a Full Time Dining Room Supervisor.
The Dining Room Supervisor, under the direction of the Dining Room Manager, oversees all front of the house aspects of daily operations during meals, maintains good working relationships with our residents, outside guests, members of leadership, other department staff, the culinary team, and their own direct reports. This role is responsible for supervisory oversight in the absence of the Dining Room Manager, of servers, hosts and bussers and has several administrative responsibilities to support both the dining rooms, residents and the Dining Team. The ideal candidate would be available to work a Tuesday- Saturday schedule with daily hours from around 11am to 7:30pm
Benefits:
- Medical and Dental Insurance, within 30 days of employment
- 403(b) Retirement plan with a company match
- Earned Time off, start at 15 days
- 6 Paid Holidays, 4 Personal Days
- Wellness Programs
- On-site fitness opportunities
- Employee meal program
- Education assistance
Responsibilities
- Supervises and coordinates the activities of dining room and café/bistro personnel.
- Provides and models exceptional customer service and hospitality to every resident, guest and team member with a positive attitude, professionalism and commitment to teamwork.
- Oversees and supports all aspects of day-to-day dining room and café/bistro operations; including to-go meals and delivery.
- Coordinates/runs daily pre-meal meetings with FOH staff to review menu, points of service, and resident updates.
- Keeps neat and orderly dining areas by means of assigning and supervising the following: daily cleaning tasks, deep cleaning projects, scheduling quarterly carpet cleanings, daily vacuuming duties, placing work orders as needed, assisting with kitchen cleanliness, etc.
- Circulates in all dining areas during meal periods to field resident/guest comments pertaining to service and food quality. Immediately attempts to correct problems in these areas to ensure customer satisfaction. Offers compensation for unsatisfactory food or service when needed and within reason.
- Works to receive feedback on and improve any service-related issues. Works with kitchen manager and director, as needed, to problem-solve.
Qualifications
- High School Diploma or GED
- 2 years experience waited service experience
- Previous supervisory or management experience preferred
- Serve Safe Certified, preferred
Make a difference while making a living in an award-winning independent retirement community where your work helps change lives for the better every day. You have the opportunity to create connections and provide support with our residents.
RiverWoods Group: Northern New England’s Largest Family of CCRCs
Three Communities, One Philosophy: Providing Community and Peace of Mind
Since 1994, every day we honor our founding premise: we are here to make things better. Everyone who works here, who serves on our board, who comes to live at one of our communities is connected to this concept. We are about making things better for people, every day. We believe that growing older should enhance, not diminish, the opportunity for a productive and rewarding life.
Each member of our team plays a critical role in achieving our mission: to create community and provide peace of mind to our residents. At RiverWoods, you will have the opportunity to work in a bright, attractive and vibrant community and enjoy a thriving long-term career.
If you’re looking for work that has meaning, purpose, and a future – then RiverWoods is for you.
