Manager of Outpatient Services

Overview

PURPOSE STATEMENT:

Plan, implement and coordinate the clinical services offered by the facility.

Responsibilities

ESSENTIAL FUNCTIONS:

· Provide oversight and support to all clinical operations in areas assigned.

· Provide oversight and monitor clinical services as it relates to service provision, treatment and access.

· Review and analyze clinical and operational performance results. Develop plans for improvement as needed.

· Provide staff management to including hiring, development, training, performance management and communication to ensure effective and efficient department operation.

· Develop and implement behavioral health processes, procedures and policies across programs.

· Participate in daily, weekly, monthly and annual planning and reporting processes as appropriate.

· Represent the company at meetings in the community.

· Collaborate with other company employees to foster and promote a cooperative work environment.

· Support compliance by adherence to accreditation standards as well as standards of funding agencies and licensing boards.

· Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

OTHER FUNCTIONS:

· Perform other functions and tasks as assigned

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

· Master’s Degree in Psychology, Social Work, Counseling or Psychiatric Nursing required.

· Five or more years’ experience in behavioral health services with clinical experience with all target populations (SMI, SED, DD, SUD) required.

· Three or more years’ supervision experience required.

· Management or administration experience and/or three years work experience in Utilization Management required.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

· Meet DWMHA credentialing requirements for professional practice Masters Level licensed behavioral health professional as QMHP (Qualified Mental Health Professional) CMHP (Child Mental Health Professional), and QMRP. 

· Must possess a full license in one of the following disciplines: LLP/LP, LPC, LMSW, NP/RN.

· CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).

· First aid may be required based on state or facility.

RIVWDS

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