What are the responsibilities and job description for the Residential Sales Operations Analyst - Energy position at Riverway Business Services?
Essential Duties & Responsibilities:
- Audits Telemarketing Enrollments
o Performs Outbound QA Calls to customers
o Trustedform Certification validity
o Listen and grade sales recordings
- Serves as vendor liaison regarding sales related inquiries, conflicts, and complaints
- Handler of Do Not Call & Do Not Knock Requests
- Facilitator of internal & Existing Business Relationship (EBR) upload to Nexxa’s Portal
- Assist sales call centers with account inquiries
- Facilitates weekly QA calibration calls with partners
o Review quality of calls/performance/conversions
o Review complaints/escalations
o Discuss ramp up & expansion plans
- Manages any technical issues with the TPV system or FTP site
- Responsible for performing clerical, administrative and other support duties as needed to
assist in the smooth operation of the Sales Department.
- Additional duties as assigned
Required Skill/Experience:
- Effectively prioritize multiple tasks for multiple sources and effectively meet deadline
- Ability to determine effective resolution, often independently
- Clear communicator
- Problem solver
- Listener
- Adaptable
- Multi-tasking
- Knowledge of management principles and familiarity with company products, services, and policies.
- Decisiveness and attention to detail
- 1 year(s) experience as an analyst or back office strongly preferred, residential sales and experience in an inbound call center environment with customer service.
- Intermediate knowledge of natural gas and electric retail markets is preferred.
- High School diploma, GED, or equivalent math and English skills are required.
- Outstanding phone etiquette and polished communication skills (written and verbal).
- Excellent listening skills.
- Ability to maintain a calm demeanor when dealing with agitated customers.
- Attentive to detail and committed to high-quality customer service.
- Strong quantitative, analytical, and problem-solving skills.
- Willingness to identify problems and suggest process improvements.
Pay: $26.00 - $26.44 per hour
Work Location: In person
Salary : $26 - $26