Executive Housekeeper

PRIMARY PURPOSE

The responsibility of this role is to lead the housekeeping team, which includes laundry and public areas, and to uphold company standards for delivering the highest level of cleanliness for our owners and guests.

DUTIES AND RESPONSIBILITIES:

Under the direct supervision of the General Manager, and within established departmental policies and procedures, the Executive Housekeeper performs the following:

General Responsibilities:

Manage day-to-day operations of the department to ensure employees adhere to RiverWalk standards and consistently meet or exceed owner and guest expectations.

Oversee supervisors of housekeeping, laundry and public areas and provide support for each.

Responsible for interviewing and hiring all employees for the entire department.

Responsible for training and supporting all employees within the department to ensure standards are being met.

Manage the ordering and inventory for the housekeeping department, including public areas, laundry and uniforms.

Supervise staffing levels to ensure that guest service, operational and financial needs are met.

Provide support to the General Manager

Approve all time-off requests and weekly timecards.

Tour and inspect property daily to monitor cleanliness and productivity.

Manage Lost and Found and ensure items are logged and mailed in a timely manner.

Random checks of vacant rooms to ensure standards are maintained, report any engineering items to be addressed. Adjust training as needed to adhere to standards.

Oversee the upkeep of all storage areas and linen closets. All areas are to be clean, free of any hazards and stocked appropriately.

Become familiar with the different types of ownership and how this affects housekeeping service and communicate this effectively to housekeeping staff.

Understand and adhere to guest privacy requests.

Administer performance reviews on all employees in the housekeeping department.

Communicate often with Front Desk regarding room status changes due to early departures, extended checkouts, early arrivals, etc. to ensure that all rooms are cleaned on time and within the allotted schedule.

Secondary Functions:

Responsible for complying with and enforcing all established RiverWalk Resort and all departmental policies and procedures.

Ensures confidentiality of all RiverWalk matters. Maintains good communications; establishes and maintains positive working relationships with employees and the public.

Performs similar or related duties as requested by the GM (for example: bed bug training).

KNOWLEDGE, SKILLS AND ABILITIES

Executive Housekeeper must possess these knowledge skills and abilities or be able to explain and demonstrate that the individual can perform the primary functions of the job, with or without reasonable accommodation using some other combination of skills and abilities and to possess the necessary physical requirements without the aid of mechanical devices to safely perform the primary functions of the job.

1. Physical requirements include ability to bend body downward and forward by bending spine at the waist; bend the body downward and forward by bending leg and spine; extend hand(s) and arm(s) in any direction; stand for sustained periods of time; move about on foot to accomplish tasks; use arms to press against something with steady force in order to thrust forward, downward or outward; use upper extremities to exert force in order to draw, drag, haul or tug objects; raise objects from a lower to a higher position or move objects horizontally from position to position.

2. The ability to professionally communicate or exchange ideas by means of the spoken word.

3. The ability to receive detailed information through oral communication (i.e. in a normal office setting)

4. The ability to exert up to 100 pounds of force occasionally, and / or up to 50 pounds of force frequently, and / or up to 20 pounds of force constantly to move objects.

5. Subject to atmospheric conditions with one or more of the following conditions that affect the respiratory system or the skin: fumes, odors, dust, mist, gases, or poor ventilation, including air and / or skin exposure to oils and other cutting fluids.

6. Requires the ability to plan and perform a wide variety of duties requiring general knowledge of policies and procedures. Requires considerable judgement to work independently toward general results, devising methods, modifying or adapting standard procedures to meet different conditions, making decisions based on precedent and policy.

7. A visual acuity sufficient to meet minimum standard for use with those whose work deals largely with computer terminals, extensive reading, and visual inspection.

8. The ability to receive training from General Manager and Owner Services Manager on non-routine duties which may not follow standard practices and procedures. The ability to determine actions to be taken, handling all but unusual cases.

: 5 days per week. Thur – Mon / changes required to keep adequate staffing levels. Additional hours may be required on holidays or to cover staffing needs

High school diploma or equivalent.

At least three (3) years’ experience in Housekeeping in a resort environment. At least two (2) years supervisory experience.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person