Patient Clinical Navigator RN

Job Summary

The Patient Navigator is a Registered Nurse who monitors the interdisciplinary components of inpatient programs to ensure consistency with the overall strategic plan of the hospital. This position serves as the primary resource for patients and their health care partners in the navigation of the health care experience for medical health issues. 

Job Responsibilities

• Assist medical and support staff with communications and education of patients and their families. 
• Provide case management services for all physicians as necessary. 
• Collaborate with and serve as a resource for multi-disciplinary departments and provide expertise and guidance as needed for patients.
• Maintain relevant policies and procedures, patient education materials, outcomes data collection, quality improvement efforts and deliver staff education with a focus on patient care and safety.
• Collaborate with providers and marketing in the development and delivery of educational sessions, community events and patient symposiums.
• Provide education to patients and families regarding their hospital stay and discharge instructions.
• Serve as a liaison between patients, physicians' offices and nursing units for delivery of care.
• Contact and follow patients throughout their plan of care, ensuring compliance with hospital practices and procedures, responding promptly and thoroughly to questions and clarification of medical terminology, etc.
• Triages concerns, received through both formal and information reporting, to the appropriate resource for resolution, in a professional and timely manner for follow up.
• May provide direct patient care (as needed) which would require fulfillment of the staff nurse position, maintenance of all required licenses and certifications, and completion of annual skills assessment.
• May develop and deliver training to patients and staff.
• All other duties as assigned.

Education Requirements

• Minimum: Associate degree from an accredited school of Nursing
• Preferred: Bachelor’s degree from an accredited school of Nursing

Experience Requirements

• Minimum: Two (2) years’ current Inpatient Medical hospital experience. One year of navigation or collaborative experience in health-related field.
• Preferred: Two (2) or more years of navigation experience in a healthcare environment with experience working in a collaborative team model. 

License/Certification Requirements

• Registered Nurse valid to practice in Indiana
• BLS (American Heart Association)
• ACLS (American Heart Association)