Branch Manager

Company Overview
We are a member-owned financial cooperative dedicated to serving our community with integrity and purpose. Since our founding, we have expanded our membership to include individuals who live, work, worship, or attend school in our designated regions, emphasizing a commitment to financial education and social responsibility.

Purpose:

The Branch Manager will direct and supervise the staff and day-to-day operations in the assigned branch location, ensuring delivery of quality customer service and achievement of sales or productivity goals.

Supervisory Responsibilities:

· Hires and trains qualified candidates for entry-level roles.

· Oversees the day-to-day workflow of the branch.

· Conducts performance evaluations that are timely and constructive, providing recommendations for promotion and salary adjustment as appropriate.

Duties/Responsibilities:

· Collaborates with other branches and senior managers to set reasonable sales and/or retail goals.

· Collaborates with senior manager to set performance standards. Standards may be based on financial and operational goals and required compliance with internal, local, state, and federal policies, procedures, and regulations.

· Conducts regular staff meetings to ensure that goals and objectives are clearly communicated with branch staff; provides guidance and leadership to enable staff to meet these goals and objectives.

· Identifies training needs and opportunities; develops and implements a plan for meeting those needs.

· Maintains and develops positive relationships with existing and prospective clients, demonstrating excellent customer service and setting an example for other staff.

· Participates in community activities to promote the organization and to build goodwill.

· Collaborates with other managers and senior managers regarding advertising, marketing, and growth campaigns.

· Assists with start-up, development, and growth of new branches as needed.

· Work on teller line when needed.

· Performs other related duties as assigned.

Required Skills/Abilities:

· Excellent leadership and management skills.

· Excellent sales, customer service, and interpersonal skills.

· Excellent verbal and written communication skills.

· Excellent organizational skills and attention to detail.

· Ability to prioritize tasks, delegating when appropriate.

· Proficient with Microsoft Office Suite or related software.

Education and Experience:
· Minimum High School Diploma or GED equivalent industry experience is required. Bachelor’s degree preferred.

· At least three years of experience in the branch with at least one year as an assistant branch manager highly preferred.

Job Type: Full-time

Pay: $60,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $60,000 - $65,000