What are the responsibilities and job description for the Customer Support & Training Specialist position at riversiderecruiting?
I'm a recruiter. This service is free to you (the candidate). One of the companies I recruit for is looking to hire a:
Customer Support & Training Specialist
Full-Time Employment
Lakewood, Ohio
Customer Support & Training Specialist
Full-Time Employment
Lakewood, Ohio
Company
• Software development company
• Accessibility software for people with disabilities
• Make a difference and impact in people's lives
• Competitive salary, comprehensive benefits, 401(k)
• Fast growing company with opportunities for career growth
• Passionate team committed to bringing out the best in each other
• Artificial Intelligence and automation leveraged to scale
• Industry leader, laid-back culture, open-door policy
Role
• New customer onboarding and ongoing software training
• Categorize support requests as: Training, Break-fix, Bugs, or Improvements
• Provide solutions and train users on software features
• Escalate tickets to supervisor or route to other teams
• Follow-up with customers to confirm resolution
• Provide updates on upcoming feature releases
• Opportunity to learn and grow into other roles within the company
Required
• Empathy
• Multitasking
• Customer support
• Computer software skills
• Excellent verbal and written communication
Preferred
• User training
• Google Cloud
• Adobe Acrobat
• Freshdesk Ticketing System
• Understanding of accessibility
Next
• Email your resume to Sean.Zetts@RiversideRecruiting.com for more information
• Software development company
• Accessibility software for people with disabilities
• Make a difference and impact in people's lives
• Competitive salary, comprehensive benefits, 401(k)
• Fast growing company with opportunities for career growth
• Passionate team committed to bringing out the best in each other
• Artificial Intelligence and automation leveraged to scale
• Industry leader, laid-back culture, open-door policy
Role
• New customer onboarding and ongoing software training
• Categorize support requests as: Training, Break-fix, Bugs, or Improvements
• Provide solutions and train users on software features
• Escalate tickets to supervisor or route to other teams
• Follow-up with customers to confirm resolution
• Provide updates on upcoming feature releases
• Opportunity to learn and grow into other roles within the company
Required
• Empathy
• Multitasking
• Customer support
• Computer software skills
• Excellent verbal and written communication
Preferred
• User training
• Google Cloud
• Adobe Acrobat
• Freshdesk Ticketing System
• Understanding of accessibility
Next
• Email your resume to Sean.Zetts@
Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President
www.RiversideRecruiting.com
www.LinkedIn.com/in/SeanZetts
Sean.Zetts@
accessible product support customer support technical support training specialist customer enablement user training customer success product support accessibility support assistive technology customer experience application support user success solutions advocate