Service Writer

Schedule: Tuesday to Saturday 7:00am to 3:30pm.

Summary

The overall function of this job is to plan and organize equipment into the shop for service.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Greet drivers and document unit issues on write-up sheets
• Create Work Orders (WO) from write-up sheets
• Notify operations when units (drivers) check in and apply expirations for tracking
• Update unit status and tracking systems
• Communicate with drivers, technicians, operations, and outside vendors regarding repairs and dealership-related issues
• Provide status updates for units both in and outside of the shop
• Maintain accurate workload tracking on spreadsheets
• Perform basic filing of work orders and invoices
• Prioritize repairs based on urgency
• Answer phone calls and emails 
• Help to build permit books for units

Knowledge, Skills and Abilities (KSAs):

• Twelve months parts or service writing experience, Class 8 truck experience preferred
• General computer and word processing experience is highly regarded
• Ability to lift 35 lbs
• Ability to manage competing priorities
• Excellent communication skills, both verbal and written are required
• Ability to work independently without continuous direction or supervision
• Driver's license

Education and Experience:
Industry related experience in fleet, heavy truck, automotive and/or farming equipment background is preferred.

Working Conditions:
This job entails light physical work – Lifting and carrying 35 pounds of weight occasionally to move objects. Frequent climbing, reaching, balancing, stooping, kneeling, crouching, talking and hearing are required. Occasional exposure to outside weather conditions will occur, and employee will be in close proximity to moving mechanical parts and oils/solvents. The noise level of this job is rated as moderate.

• The above information is intended to describe the general nature and level of work being performed by employees within this classification. It is not intended to be construed as a comprehensive list of all duties, responsibilities and qualifications of employees so classified

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required:

• To stand; walk; use hands to finger, handle, or feel and reach with hands and arms
• The employee is frequently required to climb or balance; stoop, kneel, crouch, or crawl and talk or hear.  The employee is occasionally required to sit
• The employee must frequently lift and/or move up to 35 pounds
• Specific vision abilities required by this job include close vision, peripheral vision and depth perception

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee is occasionally exposed to fumes or airborne particles; extreme cold; extreme heat and vibration
• The noise level in the work environment is usually moderate

Customer Service 

Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments.