Data Development Specialist

Position Title: Development Data Specialist

Reports To: Director of Philanthropy

Job Type: Full Time

Location: Riverside Theatre

Position Overview

Riverside Theatre seeks a detail-oriented and data-driven Development Data Specialist to manage, maintain, and optimize donor and patron data across the organization’s CRM (Tessitura). This role works primarily with the Development Department but is also tasked with cross-departmental responsibilities, supporting Guest Services, Marketing, and Education with data integrity, reporting, segmentation, and workflow needs.

The Development Data Specialist strengthens the theatre’s fundraising, donor relations, and audience engagement efforts by ensuring clean, accurate data and providing timely reporting, analysis, CRM support, and cross-departmental collaboration. The ideal candidate enjoys problem-solving, thrives in a collaborative environment, and brings strong experience with CRM systems in a nonprofit or performing arts setting.

Key Responsibilities

Data Management & Integrity

· Maintain accurate and current donor, patron, and ticketing records in Tessitura.

· Ensure consistent coding, segmentation, and record upkeep across development and guest services functions.

· Conduct routine data audits to identify and resolve duplicates, outdated information, and inaccuracies.

· Ensure continuance and implementation of best practices for data entry, retrieval, and reporting to optimize database accuracy and efficiency.

· Cross Departmental Work with Guest Services to ensure data reflects current patron activity, giving history, membership, and engagement.

Reporting & Analytics

• Generate and distribute customized reports, lists, and analytics to support fundraising, education, and marketing initiatives.
• Track donor retention, giving trends, and campaign performance in collaboration with the Director of Philanthropy and Annual Fund Manager
• Provide insights that inform donor engagement strategies and improve retention.
• Support segmentation for annual fund, capital campaign, membership, and targeted communications.
• Assist in developing forecasting models for annual giving, capital campaigns, and donor acquisition strategies.

Donor Research & Prospect Support

• Conduct prospect research to assess giving capacity and philanthropic inclination.
• Prepare donor profiles and support moves management tracking within the CRM.
• Assist in identifying new donor prospects through wealth screening, segmentation, and data-driven analysis.

CRM System Optimization & Technology Integration

• Work with IT and external vendors as needed to ensure system functionality, security, and updates.
• Develop and document standard operating procedures for data management and CRM usage across departments.

Donor-Facing Responsibilities

While this role is primarily focused on data and CRM management, the Development Data Specialist will also support select donor-facing activities as part of the Development team. Responsibilities include:

• Staffing all major donor events, including receptions, stewardship gatherings, cultivation events, and campaign-related functions.
• Being included on the Development Department staffing schedule for lobby coverage and presence in donor-facing areas during performances and special events.
• Providing warm, professional interactions with donors, members, and prospects as needed, ensuring a high-quality patron and donor experience.
• Assisting with event check-in, donor recognition materials, seating lists, and other data-informed event tasks.
• Supporting the Development Team in representing Riverside Theatre in public-facing contexts as assigned.

Education & Qualifications

• Bachelor’s degree required or equivalent experience in Data Management, Business Administration, Information Systems, Nonprofit Management, or a related field.
• Required experience with Tessitura, Raiser’s Edge, Sales Force or comparable CRM system.

Experience & Skills

· 2–5 years of experience in database management, CRM systems, fundraising data, or related work.

· Strong analytical skills with expertise in segmentation, reporting, and trend analysis.

· High proficiency in Excel, Google Sheets, and data visualization/reporting tools.

· Experience supporting fundraising, ticketing, or customer service data in a nonprofit or performing arts environment.

· Strong communication and collaboration skills across departments.

· Detail-oriented, solutions-focused, and able to manage multiple projects simultaneously.

Pay: $48,000.00 - $52,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Application Question(s):

• Is your Bachelor’s degree or equivalent experience in Data Management, Business Administration, Information Systems, Nonprofit Management, or what related field?
• What is your experience with Tessitura, Raiser’s Edge, Sales Force or what comparable CRM system?
• Do you have 2–5 years of experience in database management, CRM systems, fundraising data, or what related work?
• Do you have strong analytical skills with expertise in segmentation, reporting, and trend analysis?
• Are you highly proficient in Excel, Google Sheets, and data visualization/reporting tools?
• What's your experience supporting fundraising, ticketing, or customer service data in a nonprofit or performing arts environment?
• Are you detail-oriented, solutions-focused, and able to manage multiple projects simultaneously?

Education:

• Bachelor's (Required)

Experience:

• Database management, CRM systems, or related work: 2 years (Required)

Language:

• English (Required)

Work Location: In person

Salary : $48,000 - $52,000