Referral Scheduler RMG

Newport News, Virginia

Overview
Schedule surgery with patients. Post surgery at designated hospitals. Schedule preoperative and post-operative office appointments for surgical patients as indicated. Compile patient's surgery charts and appropriate paperwork. Complete preliminary paperwork needed for each surgical patient and places in chart for physician to review. Obtain pre-certification/insurance checks when necessary. After pre-operative examination, copy each patient's surgical paperwork to include labs, H&P forms, etc., and send same to the appropriate hospital. Schedule and coordinate with appropriate facility any needed pre-operative surgical tests or clearances for patients. Coordinate with the appropriate instrumentation companies for any special equipment needed. Prepare and distribute the weekly surgical posting sheet to the appropriate persons for billing.

What you will do

• Promotes team work by working effectively as a team member as well as independently. Seeks assistance as needed. Consistently and accurately identifies and reports changes in patient condition/behavior to a Registered Nurse or Licensed Practical Nurse.
• Collaborates with physicians and physician office staff to provide for the specialized needs of patients.
• Maintains a working knowledge of facility, DNV, State and HIPAA compliance requirements. (National Patient Safety Goals).
• Performs general receptionist duties for the department to include answering the posting telephone, transferring calls and scheduling surgical procedures.
• Demonstrates the ability to perform scheduling and order entry utilizing the departmental/facility's assigned multiple computerized software system. Direct Admits as necessary.
• Demonstrates the ability to perform surgical scheduling utilizing the department/facility's assigned computerized software system. Is able to demonstrate the ability to identify and complete follow-up measures to resolve issues/concerns (lab, x-ray, OR schedule). Coordinates cases with multiple offices for multiple pre-op tests. Gives prep instructions for tests and surgeries. Notifies Patient Navigation as necessary for cases of cancer. Sets up physical therapy when necessary. Does line-ups for surgery with surgical facilities.
• Demonstrates ability to navigate systems to access patient information to facilitate transfers. Utilizes systems proficiently to communicate and order supplies, forms etc.
• Demonstrates understanding of the importance of the services provided by department and helps to ensure timely delivery of services to staff, patients, and visitors. About 90% face-to-face customer service with patients.
• Supports personal departmental productivity through volunteering for and recommending creative changes to include flexing and shift changes to meet the needs of the department.
• Obtains appropriate authorization thus ensuring optimal reimbursement for services rendered. Able to give clinicals to insurance carriers.

Qualifications

Education

• High School Diploma or GED, (Required) and
• Associates Degree, in related field (Preferred) or
• Bachelors Degree, in related field (Preferred)

Experience

• 1 year recent surgical scheduling experience (Required)

Skills and Abilities

• Time management and organizational skills.
• Proficiency in Microsoft Office Suite.
• Good communication and interpersonal skills
• Ability to multitask and prioritize deadline-driven workloads.

Licenses and Certifications

• Medical Coding (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.