Full Time Client Care Coordinator

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Full Time Client Care Coordinator

Site

Community Services

Department

Community Support Services

Status

Full-time

Salary Scale

$29.19/hr to $38.92/hr

POSITION (Title)

Full-Time Client Care Coordinator

Department/Service Area

Community Support Services

Site

Community Support Services

REPORTS TO (Title)

VP Community Services

Qualifications Required

The Community Support Services department has an opening for a Full-Time Client Care Coordinator. The successful candidate must be able to meet the normal requirements of the job and possess the following qualifications:

• Post-secondary education in a Social Services Program, Registered Practical Nursing or equivalent experience in the field of gerontology is required.
• Previous coordination responsibilities and related experience in a health care setting are considered an asset.
• Knowledge and understanding of Home and Community Care Support Services locally, regionally and provincially.
• Excellent organizational and communication skills via verbal, written and mobile devices.
• Proficient in using common office software applications, including word processing, spreadsheet, electronic medical record software, email and presentation software.
• Knowledge and understanding of software applications specific to Home and Community Care sector (i.e. Client Health Related Information System, Health Partners Gateway, RAI-CHA assessments, and AlayaCare) are an asset.
• Understands and maintains confidentiality.
• Demonstration of strong communication skills (written and verbal), problem-solving and conflict management.
• Dependable with a verifiable attendance record.
• Effective communication with community partners and ability to maintain strong interpersonal relationships is required.
• Familiar with Occupational Health & Safety workers’ rights and responsibilities.
• This position requires the physical ability to occasionally lift to fifty (50) lbs.
• Possession of a valid class “G” Drivers’ License required.
• Must be flexible, adaptable and at times be available to perform tasks outside of regular office hours.
• Ability to function independently, within a team, with frontline personnel and management.
  
  

Specific Duties

Coordinates CSS programming delivered in the Rainy River District including:

• Scheduling of CSS staff for programming delivered in the Rainy River District.
• Support CSS leadership with ongoing communication to staff in department.
• Assists with Payroll duties for all, or parts of all programming delivered in the Rainy River District.
• Assists CSS leadership in preparing quarterly reports relevant to programming within CSS.
• Coordinates clients in the onboarding process.
• Completes regular assessment on existing clients using RAI assessments.
• Updates and maintains all care plans in live time.
• Responsible for inventory control for supplies needed within the CSS department.
• Participates in the orientation and training of CSS staff.
• Support staff with software specific to the Home Community Care Support Services sector.
• Assist in Quality Improvement initiatives and promote corporate volunteer program.
• Active monitoring of the Health Partners Gateway.
• Assist in supporting staff with ongoing training and educational initiatives.
• Assist in establishing policies, procedures, goals and objectives for Riverside CSS programming.
• Schedule regular meetings (virtually or in person), as requested by CSS leadership for meeting content contribution and recording of minutes.
• Carry out all work assignments safely and knowledgeably of and in compliance with relevant regulations, policies and procedures.
• Responsible for arranging maintenance and repairs for rental site(s) and equipment, as per usage contract/lease.
• May provide task delegation occasionally, under the direction of CSS leadership.
• Any other duties assigned by CSS leadership or designate.
• Supports CSS leadership with health and safety requirements including completion of incident reports and supporting documentation for WSIB.
• Required to support as a member of the department on call rotation as required basis as per CSS leadership.
  
  

Conditions of Employment

• Human Resource Policies
• Corporation Policies
• Department Policies
• Satisfactory Vulnerable Sector Check
• Valid Class “G” Driver license
• Program Certification
  
  

Extra Information

Apply