What are the responsibilities and job description for the Service Manager position at Riverside Harley-Davidson?
GREAT MONEY & MORE FUN
CHANGE YOUR PRODUCT, CHANGE YOUR LIFE
RIVERSIDE HARLEY-DAVIDSON #1 in California & the World
We are looking for a take-charge Service Manager to lead a busy Service department. Candidates must have 5 year's vehicle service operations experience with proven leadership and ability to run a shop with a high level of quality output and customer satisfaction.
Key Result Areas:
- CSI and Customer Retention and Experience
- Service Technician Production and Profitability
- Service Drive Efficiency and Follow-up
- Employee Satisfaction and Retention
Major Duties and Responsibilities:
- Ensure smooth and profitable operation of service department.
- Be able to effectively manage both people and processes.
- Managing the front-end Service Advisor staff.
- Manage proactive follow-up with current and previous customers.
- Oversee proper dispatching of work to service technicians.
- Monitor, interpret and evaluate reporting for technician productivity.
- Provide oversight to Service Advisors on their performance in key metrics.
- Hire, direct, assist, and motivate department personnel to achieve maximum productivity, efficiency, profitability in a fun and upbeat environment.
- Lead continuous improvement efforts that support annual goals for service and cost control.
- Maintain a high degree of customer satisfaction with the ability to handle customer complaints.
Qualifications and Job Requirements:
- 5 years of experience as a Service Manager in high-volume shop.
- Possess sound judgment and decision-making abilities.
Benefits:
- Employee Discounts
- Paid Training
- 401K with Company match
- Medical, Dental, and Vision Insurance
- Voluntary Term Life and Long-Term Disability
- Accident, Critical Illness and Cancer Insurance
- Flexible Spending Account access
- Legal Shield and Identity Theft Shield
Michael Veracka’s current family of dealerships include 6 of the top 15 volume Harley-Davidson dealerships (600 total dealerships) in the country.
- Riverside Harley-Davidson (Riverside, CA) #1 in California & the World
- Huntington Beach Harley-Davidson (Westminster, CA) #2 in California
- Jet City Harley-Davidson (Renton, WA) #1 in Pacific NW
- Volcano Harley-Davidson (Gladstone, OR) #1 in Oregon
- Desert Wind Harley-Davidson (Mesa, AZ) #1 in Arizona
- Summit Harley-Davidson (Lindon, UT) #1 in Utah!
- Avalanche Harley-Davidson (Golden, CO) #1 in Colorado
- Rawhide Harley-Davidson (Olathe, KS) #1 in Kansas
- Atlanta Harley-Davidson (Lithia Springs, GA) Fastest Growing!
- The Woodlands Harley-Davidson (The Woodlands, TX) Fastest Growing!
- Ironclad Harley-Davidson (Portsmouth, VA) Welcome to the Family!
If you wish to be part of the BEST, please submit your resume today!
Salary : $90,000 - $120,000