What are the responsibilities and job description for the Program Director - Mobile Crisis Intervention position at Riverside Community Care?
Behavioral Health Services
Milford, MA
ID: 12071-709
Full-Time/Regular
Riverside Community Care
Love What you do!
Program Director - Mobile Crisis Intervention
🚨 Lead Crisis Care That Changes Lives — Join Our Team as Program Director, Mobile Crisis Intervention (MCI) 🚨
Are you a strong clinical leader who thrives in fast-paced environments and wants to make a real impact every single day? We’re seeking a Program Director to lead our Mobile Crisis Intervention (MCI) team—providing lifesaving behavioral health crisis response 24/7/365 for children, adults, and families in need.
💙 Why This Role Matters
Our MCI team responds rapidly to behavioral health crises, helping people stay safe, stabilize in the community whenever possible, and connect to the right level of care. This is meaningful leadership work at the front line of mental health support.
✨ What You’ll Do
- Lead daily operations of Mobile Crisis Intervention and Jail Diversion services
- Supervise and support talented clinical staff
- Ensure high-quality, responsive, compassionate care
- Partner with community providers, hospitals, law enforcement, and system stakeholders
- Oversee documentation, billing coordination, reporting, and contract compliance
- Participate in shared 24-hour leadership on-call rotation
- Help shape and strengthen innovative crisis services in your community
- Experienced behavioral health clinician and leader
- Calm, organized, and confident under pressure
- Passionate about community-based crisis care
- Skilled at coaching teams and improving systems
- Committed to quality, collaboration, and person-centered care
Schedule: Full Time, 40 hours
Pay Rate: $100,778.70/salaried
Why You'll Love Riverside
We make a true difference in people’s lives through rewarding work. Most of our jobs come with great benefits – including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Forbes named Riverside a best-in-state employer and the Boston Globe named Riverside a top place to work.
Benefits Include
- Comprehensive, high-quality health, dental, and vision insurance options
- Flexible Spending Accounts – both medical and dependent care
- Eleven paid holidays
- Separate accruals for vacation (increases with tenure), personal, and sick time
- Tax-deferred 403(b) retirement savings plan with employer match
- Employee Assistance Plan / Travel Assistance Plan
- Employee bonus for referrals resulting in hiring
- Discounts to movie theaters, sporting, and entertainment events
- Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee
Our Benefits
Our Culture
Hear what employees think about working for Riverside!
Required Skills
- Excellent communication, interpersonal and organizational skills
- Immediate computer fluency, including Microsoft Office - such as Excel
- Valid driver’s license and regular access to a reliable vehicle
- Master’s Degree in Psychology, Social Work or other related clinical Human Services discipline required. Independent clinical licensure required.
- At least two years of supervisory experience in a similar mental health setting preferred.
- At least five (5) years of clinical experience in a multi-disciplinary mental health setting and three years’ experience working within MCI required.
Salary : $100,779