Sportsbook Writer

Essential Job Functions:

• Welcomes guests to the Sportsbook room displaying the three R1SE behaviors in every interaction.
• Explains Sportsbook promotional programs to potential guests, hands out informational brochures and keeps guests informed of all promotional activities and events.
• Responsible for being well-versed in the products and services offered in the Sportsbook room and the ability to promote them to guests in a confident and efficient manner.
• Communicates effectively when explaining wagering to new guests and is able to use simple terms to communicate the process of wagering.
• Responsible for obtaining a cash bank at the start of each business day and returning the bank at the end of each business day.
• Maintains an accurate count of all money and reconcile daily summaries of transactions to balance cash drawer.
• Responsible for placing, writing and processing tickets as requested by guests.
• Responsible for verifying and processing winning tickets.
• Complies with all internal controls and procedures related to departmental operations.
• Must maintain strict confidence of any and all confidential and proprietary information disclosed by Rivers Casino Pittsburgh, team member of Rivers Casino Pittsburgh, or a guest of Rivers Casino Pittsburgh
• Clearly communicate all pertinent information and any irregularities to your supervisor or manager.
• Handles guest’s questions and disputes; resolving complaints and difficult situations in a calm and patient manner.
• Ensures compliance with Pennsylvania Gaming Control Board regulations and with the company’s internal controls.
• Ensure compliance with currency transaction requirements, Title 31, and money laundering and other gaming requirements.
• Performs other duties as assigned.

Qualifications (Knowledge, Skills, and Abilities):

• Must be 18 years of age or older.
• High school diploma or GED is required.
• Must be able to obtain and maintain a gaming license issued by the Pennsylvania Gaming Control Board.
• Excellent communication and customer service skills.
• Ability to communicate in English verbally and in written format with Team members and guests.
• Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.
• Minimum one (1) year prior cashiering/money handling experience preferred.
• Must be able to work flexible shifts including nights, weekends, and holidays.