Host RC Supply CO. (Part Time)

Position Summary:

The Host coordinates dining room activities to assure quality service is provided to guests.
Essential Duties and Responsibilities:

Job Description:

• Meet and greet customers promptly, courteously, and graciously, addressing customers by
  name whenever possible. Learn the locals’ names and recognize them when they come to the restaurant.
• Escort customers to tables and provide menus.
• Arrange parties or special services for customers.
• Answer phones; manage reservations and notes in Open Table; take and prepare to-go
  orders, receive payment and bring food to customers when they arrive.
• Maintain a complete working knowledge of the menus, menu ingredients, and daily specials.
• Manager the door; maintain wait list, as appropriate; inform customers of approximate wait
  time and where they can wait for a table; inform customers when their table is prepared.
• Manage customer complaints and dissatisfaction in a prompt and professional manner;
  determine necessary adjustments; inform manager of complaint and resolution.
• Anticipate customers’ needs by constantly scanning the room.
• Respond properly in any dining room emergency or safety situation.
• Monitor dining room serving stations for neatness and cleanliness.
• Inspect menus and lists to ensure their condition and appearance.
• Assist with initial setup and as needed reset of dining room, which includes moving chairs,
  tables, silverware, and glassware.
• May perform other duties as assigned.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty
  satisfactorily. The requirements listed below are representative of the knowledge, skills and/or
  ability required.
• Reasonable accommodations may be made to enable individuals with disabilities
  to perform the essential functions.

Education and/or Experience:

• High School Diploma or GED or equivalent and at least one year of experience and/or working in
  a customer service role; or an equivalent combination of education and experience.
  Skills:
• Must be able to communicate effectively and professionally with customers both on the phone
  and in person.
• Must maintain professionalism in high stress situations. Must be able to utilize
  basic computer skills for data entry. Must be able to read and interpret basic documents.

Perks that Work!

• Medical, Dental, Vision, and Life Insurance
• 401K – 4% match to 5% Team Member Contribution
• $1 Daily Meals
• Earn up to 18 Days of Paid Time Off Your First Year
• Free Shuttle from Rosemont’s Blue Line Station
• Free Parking On-Site
• Rivers Casino Scholarship Program for Team Members and their Children/Grandchildren
• Tuition Reimbursement
• Fitness/Gym Reimbursement
• Community Volunteer Opportunities
• Leadership Training & Career Advancement Programs
• Team Member Exclusive Discounts