Manager EVS

Position Summary: Responsible for managing the day-to-day operation of the Environmental Services department.

Job Title: Manager EVS

Department: Environmental Services

Reports To: Director Hotel

FLSA Designation: Exempt

License Type: Gaming

Target Pay: $75,000 - $95,000

Essential Job Functions:

• Adheres to guest service expectations
• Adheres to standards and operating procedures as outlined in the Rivers Casino & Resort EVS Manual
• Observes performance, provides feedback and encourages improvement
• Interview, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline/termination when appropriate
• Responsible for scheduling and payroll
• Provides clear direction in assigning and instructing EVS staff in details of work
• Develops and manages finances of EVS operations including, budget and inventory controls
• Proficiently utilizes program to submit, track, and follow-up on work orders
• Maintains the approved preventative maintenance program on all equipment
• Be familiar with and ensure safe and proper use of all equipment and chemicals
• Maintains a safety program to ensure all team members have a safe work environment
• Manages/controls/orders all supplies and inventory in the department
• Frequently reviews updates on new products and materials for continuous operational improvement
• Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with hotel hazard communication program
• Conducts the approved departmental training program to ensure all team members are properly trained to their assigned task
• Conducts routine inspections on all casino and non-gaming EVS areas daily
• Adheres to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures
• Must maintain the strictest confidence of any and all confidential and proprietary information disclosed by a Rivers Casino & Resort entity or by a guest of Rivers Casino & Resort
• Develops implements, maintains, and monitors an effective team member relations program through effective communication
• Fosters and maintains positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship
• Hires, trains, coaches, assess and review the job performance of subordinates including both non- exempt and exempt team members
• Continues professional development of self and subordinates as well as assist all team members with career planning and counseling as needed
• Maintains a high level of professional appearance, demeanor, ethics, and image of self and subordinates
• Conducts and attends all regular departmental meetings as well as other related meetings
• Completes and reviews all necessary reports in a timely manner to meet deadlines
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with team member relations issues
• Ability to work independently, collaboratively and communicate effectively with team members at all levels of the organizations
• Uses diplomacy and tact to build constructive and effective relationships including during high- tension situations
• Ability to adjust or balance the size of staff on a daily basis in order to maximize productivity or control labor costs without sacrificing customer service
• Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal
• All other duties as assigned

Qualifications:

• Associate degree preferable with emphasis in management, business, finance OR an equivalent combination of education and experience
• 2-3 years’ experience as an EVS leader
• Knowledge and experience in management/supervision
• Excellent interpersonal and organizational skills
• Strong guest service skills
• Excellent business communication skills and strong time management skills
• Ability to adjust or balance the size of staff on a daily basis in order to maximize productivity or control labor costs without sacrificing guest service
• Ability to identify circumstances or incidents that require the notification and/or approval of others
• Fully competent in Google Suite and Microsoft Suite
• Ability to be a TEAM player
• Ability to successfully fulfill the pre-employment process
• Ability to obtain and maintain all necessary licensing
• Ability to work flexible shifts/days of the week, including holidays

Working Conditions:

• Work is performed both in an office and on the casino floor in a smoke-free environment
• Regularly required to see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms; stand and walk
• Frequently required to stoop, crouch or kneel
• Hours will vary based on the monthly marketing calendar
• Holiday and weekend work schedules will also vary
• Ability to interact with others while maintaining a courteous and positive demeanor.
• Must occasionally lift and lift up to 50 pounds

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.