Starbucks Manager

Job Summary:

Must possess outstanding interpersonal communications skills to effectively interface with guests, supervisors, and team members. Responsible for all results from cook line through the dining experience.

Available Shifts:

• Swing: 2:00PM-11:00PM

Supervisory Responsibilities:

•  Yes. Will supervise Supervisors and Baristas

Duties/Responsibilities:

• Possesses complete knowledge of all procedures related to the job.
• Continuously fosters great relationships with team members in all areas and mentors others to do the same.
• Ensures that all guests are treated in a prompt, professional and courteous manner.
• Must possess outstanding interpersonal communications skills to effectively interface with guests, supervisors, and team members.
• Sets standards by being cooperative, helpful and friendly, and by presenting a neat, clean, well-groomed appearance.
• Ensures proper staffing for forecasted volume and budgetary guidelines.
• Ensures strict adherence to all policies and procedures.
• Monitors inventories and reports discrepancies to the Director of Food & Beverage.
• Oversees and enters the end of period inventory process by Supervisors and presents it to the Director of Food & Beverage.
• Oversees the weekly inventory of all supplies to ensure all equipment and products needed is on hand and properly rotated.
• Holds periodic meetings with Supervisors and with team members.
• Meets budgeted figures for labor and other expenses.
• Notifies team members of changes in policy and procedure.
• Must work closely with Department Trainer to ensure all new hires are trained both with classroom and floor programs.
• Ensure all existing team members are attending follow up training sessions.
• Communicates any problems or concerns to Director and other departments as needed.
• Works with all departments to ensure proper communication.
• Participates in departmental meetings as required.
• Maintains files in such a way that another supervisor could perform efficiently in the event of his/her absence.
• Promotes the Casino through good will and positive attitude.
• Maintains high sanitation and safety standards.
• Maintains security of products and areas assigned to department.
• Understands that this is a 24-hour responsibility and is accessible at all times.
• Sets high standards by complying with all departmental rules, policies, and procedures.
• Ensures that all Team Members are treated in a fair and consistent manner.
• All other duties as assigned.

Minimum Education and Experience Requirements:

• Minimum 5 years as a manager of a full service restaurant.
• Previous Starbucks Management experience is required.

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills.
• Excellent organizational, analytical, and project management skills, with particular attention to quality and detail.
• Excellent interpersonal and communication skills and the ability to work effectively with all levels of the organization.
• Strong business acumen and understanding of the business drivers in the industry.
• Demonstrates the ability to establish credibility and rapport with operating leaders.
• Ability to analyze data, understand trends, and develop recommendations for action based on the analysis.
• Ability to work flexible shifts and days of the week, including holidays.

Certifications, Licenses, and/or Registrations:

• Gaming license/registration as required by jurisdiction(s).
• Ability to obtain a Food Managers Certificate.

Physical Requirements:

• Must be able to work while standing for hours at a time.
• Ability to lift, carry, push, pull or move objects up to 25 pounds on a regular basis and up to 50 pounds occasionally, with assistance.
• Ability to use hands to handle or feel objects, tools, or controls, and reach with hands and arms.
• Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.