Restaurant Supervisor

Job Summary:

Must possess outstanding interpersonal communication skills to effectively interface with guests, supervisors, and team members. Responsible for all results from the Expo line through the dining experience.

Supervisory Responsibilities:

• Yes.

Duties/Responsibilities:

• Possesses complete knowledge of all procedures related to the job.
• Continuously fosters great relationships with team members in all areas and mentors others to do the same.
• Ensures that all guests are treated in a prompt, professional, and courteous manner.
• Must possess outstanding interpersonal communication skills to effectively interface with guests, supervisors, and team members.
• Sets standards by being cooperative, helpful, and friendly, and by presenting a neat, clean, well-groomed appearance.
• Integral in ensuring strict adherence to all policies and procedures.
• Assists in weekly inventory of all supplies to ensure all equipment and products needed are on hand and properly rotated.
• Assists in meeting budgeted figures for labor and other expenses.
• Ensures excellent guest service.
• Notifies team members of changes in policy and procedure.
• Must work closely with the Department Trainer to ensure all new hires are trained both with classroom and floor programs. Ensure all existing team members are attending follow-up training sessions.
• Communicate any problems or concerns to the Crossings Restaurant Manager.
• Works with all departments to ensure proper communication.
• Participates in departmental meetings as required.
• Maintains files in such a way that another supervisor could perform efficiently in the event of his/her absence.
• Promotes the Casino through goodwill and a positive attitude.
• Maintains high sanitation and safety standards.
• Maintains security of products and areas assigned to a department.
• Sets high standards by complying with all departmental rules, policies, and procedures.
• Ensures that all Team Members are treated fairly and consistently.
• All other duties as assigned.

Minimum Education and Experience Requirements:

• Minimum 1 year as a supervisor in a full-service restaurant.
• High school Diploma

Certifications, Licenses, and/or Registrations:

• Gaming license/registration as required by jurisdiction(s).
• Able to obtain a Food Manager Certificate.

Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and communication skills and the ability to work effectively with all levels of the organization.
• Demonstrates the ability to establish credibility and rapport with operating leaders.
• Ability to work flexible shifts and days of the week, including holidays.

Physical Requirements:

• Must be able to work while standing for hours at a time.
• Must be able to lift up to 15 pounds at times. 
• Must be able to tolerate secondhand smoke, high noise levels, bright lights and dust.