Table Games Supervisor

Summary: Lead table games dealers to maintain the integrity of assigned games and personnel.

Engagement Expectations:

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

· Smile, display energy and open body language

· Proactively greet team members and guests, initiating interaction to provide service

· Always use a positive parting remark to end the conversation

Essential Job Functions:

· Monitors and supervises all assigned gaming areas.

· Opens and closes table games in assigned area verifying count as provided by the dealer.

· Inspects card decks prior to play.

· Tracks and records player buy-ins, wins, losses and bet amounts.

· Monitors bets and payouts and corrects as needed.

· Supervises player tracking process.

· Initiates and verifies fills to tables.

· Investigates and resolves guest complaints or concerns in accordance with standard procedures.

· Maintains security of all games.

· Responds calmly and makes rational decisions when handling guest issues.

· Remains alert to any unusual or questionable activity by team members and guests and takesappropriate action to correct the situation within established policies and procedures.

· Ensures compliance with all regulatory controls both internal and external including but not limited to the state and federal laws and the Pennsylvania Gaming Control Board regulations.

· Train and manages staff in accordance with organizational and approved departmental standards, policies and programs.

· Makes recommendations for Team Member discipline to Pit Manager.

· Assists with dealer performance review process.

· Responsible for safeguarding assets.

· Performs all other duties as assigned.

Qualifications:

· Must be 18 years of age or older.

· High school diploma or equivalent.

· Two or more years’ related experience.

· Minimum of one year multi game dealing experience. Knowledge of table games math, procedures, game protection and training requirements.

· Knowledge of a minimum of two table games, ie: blackjack, craps, roulette as well as specialty games.

· Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority.

· Ability to read and comprehend simple instructions, short correspondence, and memos.

· Ability to write simple correspondence.

· Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization.

· Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

· Ability to deal with problems involving a few concrete variables in standardized situations.

· Must possess excellent customer relations and communication skills.

· Available to work flexible shifts, weekends and holidays.

· Ability to obtain and maintain all necessary licensing.

Physical and Mental Demands:

· Regularly required to stand for extended periods of time, see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.

· Must occasionally lift and/or move up to 25 pounds.

· Must be able to identify colors.

· Ability to work in a noisy and smoky environment.

· Able to work with others while maintaining a positive and professional

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift
• Weekends as needed

Application Question(s):

• Applicants MUST have a least two years of supervisory experience specifically within the table games department of a brick-and-mortar casino. Additionally, candidates must be proficient in at least two core games, such as blackjack and roulette or blackjack and baccarat. Please note that PLAYING games in a casino or online does not meet the supervisory experience requirements of this position. Do you meet these requirements?

Experience:

• Table Games Supervisor: 2 years (Required)

Ability to Relocate:

• Philadelphia, PA 19125: Relocate before starting work (Required)

Work Location: In person

Salary : $25 - $30