Supervisor Cage

Summary: Manage casino cage employees performing financial transactions for customers consistent with internal controls, policies and procedures and guest service standards.

Engagement Expectations

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation
  
  

Essential Job Functions

• Manages cage cashiers, assisting with guest interactions and transactions as needed.
• Responds to guest issues, concerns and complaints in a courteous manner.
• Maintains confidentiality of all guest's records and transactions.
• Writes and submits shift and other reports required to document shift activity such as customer complaints, worker and guest injuries and security incidents.
• Ensures compliance with regulatory controls both internal and external including but not limited to state and federal laws and the Pennsylvania Gaming Control Board regulations.
• Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs.
• Performs all other duties as assigned.
  
  

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Three or more years related money handling and supervisory experience.
• Excellent customer service and interpersonal skills.
• The ability to motivate staff through a teamwork approach.
• Proven leadership skills that include delegating as needed.
• Excellent communication skills, both written and oral.
• Must be able to work flexible schedule, weekends and holidays.
• Ability to obtain and maintain all necessary licensing.
  
  

Physical And Mental Demands

• Regularly required to see, talk, hear; walk and stand.
• Frequently required to use hands to finger, handle, or feel; reach with hands and arms.
• Occasionally required to sit; or stoop.
• Must occasionally lift and/or move up to 25 pounds.
• Able to interact with others while maintaining a positive and professional demeanor under frequently fast paced work conditions.