What are the responsibilities and job description for the Housekeeping House Attendant position at Rivers Casino Philadelphia?
Summary: Houseperson maintain cleanliness and appearance of the hotel, public spaces, back of the house areas, handle guest room requests and movement of laundry.
Engagement Expectations
We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:
Engagement Expectations
We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:
- Smile, display energy and open body language
- Proactively greet team members and guests, initiating interaction to provide service
- Always use a positive parting remark to end the conversation
- Perform a variety of cleaning activities which include, but not limited to, sweeping, mopping, dusting, polishing, vacuuming, disposing trash and servicing guest rooms and public spaces daily.
- Replenish guest room supplies, empty wastebaskets. Rearrange furnishings, drapes and room accessories.
- Provide necessary linen and amenities to guests in accordance with the guest room legend.
- Leave rooms in uniform arrangement as determined by housekeeping management and make sure the door is closed and the room is locked.
- Ensure special requests are noted and fulfilled
- Meet, unload and check in laundry daily
- Move laundry to designated areas and disperse as needed
- Report any damage, hazards, repairs, and strangers in assigned areas.
- Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and found item.
- Responsible for cleanliness of public restrooms on various floors.
- Constant cleaning of very active public space including the main lobby, restaurant areas, elevator banks and front driveway
- Clean all corridors and service areas.
- Clean and sanitize the fitness room
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
- Informs management of all suspicious activity during the course of your shift.
- Responsible for knowing hotel emergency procedures
- Consistently offers professional, engaging and friendly service
- Comply with quality assurance expectations, standards and hotel rating guidelines.
- Other duties as assigned
- As needed deliver guest newspapers, messages, packages, amenities or other items requested by guests or team members
- Maintain presence during peak traffic periods
- Greet guests in hallways and public areas in a pleasant and friendly manner and offering assistance
- High School diploma or equivalent and/or experience in a hotel or a related field preferred.
- Previous cleaning experience preferred
- Exceptional communication skills and enjoy caring for others and working in a fast-paced environment.
- Positive friendly and upbeat with the ability to deliver service authentically and looking to make a career in hospitality
- Ability to work in a fast-paced environment
- Ability to perform job functions with attention to detail speed and accuracy
- Must be able to traverse from area to area within the operating areas to respond to and assist Team Members.
- Ability to communicate with Team members and guests
- Ability to be a TEAM player
- Must be able to work flexible shifts including nights, weekends, and holidays.
- Regularly required to see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
- Must occasionally move and lift up to 50 pounds.
- Must be able to maneuver a fully loaded cart, weighing up to 50lbs., through hallways and into/out of closets during the entire work day.
- Able to work with others while maintaining a positive and courteous demeanor under occasional fast paced and noisy work conditions.
- Ability to successfully fulfill the pre-employment process
- Ability to obtain and maintain all necessary licensing