What are the responsibilities and job description for the Customer Service - Order Administrator position at RIVERPOINT MEDICAL LLC?
Riverpoint Medical, in Portland, Oregon, is looking to hire an Customer Service Order Administrator. At Riverpoint, you will be part of a process that brings great technology to the Medical, Dental, and Veterinary markets. We specialize in the design and manufacturing of premium medical devices, as well as surgical-grade headlamps. Our ingenuity can be found in our suture technologies, sports medicine fibers and anchors, surgical lighting, and special needle technologies. The Order Administration is a key position responsible for supporting our teams who sell cutting-edge surgical products and services to current and prospective customers. As an advocate for our customers, you will focus on order management, ensuring orders are fulfilled promptly with the goal of setting and proactively managing expectations. By maintaining positive business relationships, you will ensure future sales and growth. We are on a fast-growth trajectory and are looking for a strong performer to join our great team.
Duties and Responsibilities:
• Support sales and operations through the management of customer order tracking and entry
• Report generation and analysis for lead times, pricing, and industry-specific data
• Oversee pricing maintenance and updating within the CRM and ERP system
• Manage customer RMA’s while ensuring timely responsiveness
• New client creation and maintenance in the ERP system. Including but not limited to, collecting pertinent customer financial, contact, and shipping information.
• Collaborate with engineering, production, supply chain, and sales to create new customer items and line extensions during the ECO process to ensure alignment with customer-specific needs
• Coordinate visitors, sending of samples, and preparation for “train the trainer’
Education and Qualifications:
• Bachelor’s degree or equivalent work experience preferred
• 3 years sales and/or customer service experience with excellent negotiation skills
• A friendly and professional demeanor
• Proficient in Microsoft Office programs
• Strong organizational skills and attention to detail
• 1 years working in a CRM or ERP system
• Medical equipment, manufacturing experience a plus
• Spanish speaker preferred
We offer great benefits: Medical, Dental and Vision, Life and Accidental Death Insurance; 401(k) with company match and immediate vesting, Paid Time Off, and 9 company-paid holidays.
Riverpoint Medical is committed to a diverse and inclusive workplace. Riverpoint Medical is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.