What are the responsibilities and job description for the Business Performance Improvement - Manager - IT Operations position at Riveron?
System Strategy - IT Operations
Manager – IT Operations Consulting is a client-facing leader who partners with organizations to assess, stabilize, and modernize their IT operating environments. This role focuses on improving the reliability, scalability, and effectiveness of IT operations, including infrastructure, cloud and network operations, service delivery, security alignment, and operational governance.
This position supports Riveron clients undergoing technology-enabled transformation, M&A integration, and operational improvement initiatives by ensuring IT operations are well-governed, supporting the client’s operating model and aligned to project objectives.
Who You Are
IT Operational Assessment & Stabilization:
At Riveron, we partner with clients—from global multinationals to high-growth private entities—to solve complex finance challenges, guided by our DELTA values: Drive, Excellence, Leadership, Teamwork, and Accountability. Our entrepreneurial culture thrives on collaboration, diverse perspectives, and delivering exceptional outcomes. We are committed to fostering growth, both for our clients and our people, through mentorship, integrity, and a client-centric approach. This inclusive environment offers flexibility, progressive benefits, and meaningful opportunities for impactful work that supports well-being in and out of the office.
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Riveron Consulting is an Equal Opportunity Employer and believes that we are stronger together through our diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.
Fraud Alert
Please beware of fraudulent schemes or impersonations when going through the job application process. A Riveron employee will never recruit via text or extend unsolicited employment offers. Additionally, a Riveron employee will never ask you to exchange money or purchase anything as part of the recruiting process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Manager – IT Operations Consulting is a client-facing leader who partners with organizations to assess, stabilize, and modernize their IT operating environments. This role focuses on improving the reliability, scalability, and effectiveness of IT operations, including infrastructure, cloud and network operations, service delivery, security alignment, and operational governance.
This position supports Riveron clients undergoing technology-enabled transformation, M&A integration, and operational improvement initiatives by ensuring IT operations are well-governed, supporting the client’s operating model and aligned to project objectives.
Who You Are
- Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or related field.
- 5–7 years of experience in IT operations, infrastructure management, or IT service delivery.
- Strong understanding of ITSM frameworks, cloud platforms, networking, endpoint management, and cybersecurity fundamentals.
- Strong client-facing communication and executive presentation skills.
- Experience with MSPs and third-party vendors.
- Exposure to Azure and AWS environments.
- Experience supporting IT due diligence, M&A integration or carve-outs.
- Certifications such as ITIL, PMP/PRINCE2, Lean Six Sigma, PROSCI, CompTIA, Azure, or AWS.
IT Operational Assessment & Stabilization:
- Lead comprehensive assessments of IT operations, including infrastructure, cloud platforms, networks, cybersecurity posture, and service delivery capabilities.
- Perform root-cause analyses of IT and business application issues and develop actionable remediation and modernization roadmaps.
- Define and implement IT performance metrics, KPIs, dashboards, and recurring operational review routines.
- Design, evaluate, and enhance IT operating models, service desk structures, escalation paths, and support workflows.
- Implement or mature ITIL-aligned processes, including incident, problem, change, release, and configuration management.
- Improve service quality, responsiveness, and end-user experience through standardized processes and tooling.
- Advise clients on infrastructure strategy, cloud operations, endpoint management, monitoring solutions, and automation opportunities.
- Evaluate and manage third-party vendors and managed service providers (MSPs) to ensure service quality and cost effectiveness.
- Lead IT operations workstreams for mergers, acquisitions, integrations, and carve-outs.
- Support Day-1 readiness, TSA planning and execution, infrastructure separation, and stand-up of new operating environments.
- Manage and mentor junior staff.
- Provide coaching, performance feedback, and quality assurance across engagements.
- Ensure projects are delivered on time, within scope, and to Riveron quality standards.
At Riveron, we partner with clients—from global multinationals to high-growth private entities—to solve complex finance challenges, guided by our DELTA values: Drive, Excellence, Leadership, Teamwork, and Accountability. Our entrepreneurial culture thrives on collaboration, diverse perspectives, and delivering exceptional outcomes. We are committed to fostering growth, both for our clients and our people, through mentorship, integrity, and a client-centric approach. This inclusive environment offers flexibility, progressive benefits, and meaningful opportunities for impactful work that supports well-being in and out of the office.
Check Us Out On Social Media
LinkedIn Glassdoor Instagram Facebook
Riveron Consulting is an Equal Opportunity Employer and believes that we are stronger together through our diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.
Fraud Alert
Please beware of fraudulent schemes or impersonations when going through the job application process. A Riveron employee will never recruit via text or extend unsolicited employment offers. Additionally, a Riveron employee will never ask you to exchange money or purchase anything as part of the recruiting process.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.