What are the responsibilities and job description for the Financial Solutions Representative (Bilingual Spanish) position at RIVERMARK COMMUNITY CREDIT UNION?
This job posting will close on January 12, 2026.
Join our Team
At Rivermark, we’re more than a financial institution we’re a community of passionate people committed to transforming lives and communities together. We’re a proudly progressive credit union that values diversity, equity, and inclusion, and we celebrate the differences that make each of us unique. At Rivermark, we foster an environment where every employee can show up as their authentic self and feel a genuine sense of belonging. We’re deeply dedicated to serving historically marginalized and underserved communities, empowering our members to achieve their dreams through innovation, compassion, and personalized financial solutions. We believe that when our employees thrive, our members and communities thrive too. That’s why we’ve built a culture rooted in collaboration, growth, and inclusion, where your ideas are valued, your voice matters, and your work truly makes a difference. If you’re looking for a career with purpose and want to join a team that’s shaping a brighter, more inclusive financial future for everyone, we’d love to have you join us.
Position Overview
The Financial Solutions Representative supports members by managing early-stage delinquent loans and accounts with care, professionalism, and a solutions-focused approach. This role partners with members to understand their financial situation, establish workable payment arrangements, and resolve delinquencies while maintaining strong relationships. The Financial Solutions Representative also supports internal employees with collection-related inquiries and helps ensure collection activities align with policy, compliance, and member well-being.
Primary Responsibilities
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Manage an assigned queue of early-stage delinquent loans and accounts, contacting members to establish payment arrangements and resolve delinquencies.
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Interview members to understand financial situations and offer solutions that support both the member and the credit union.
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Answer inbound calls from employees regarding overrides, collection messages, and general delinquency questions.
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Follow up on agreed payment arrangements and provide ongoing support to members experiencing financial hardship.
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Monitor delinquency activity to meet collection metrics while ensuring compliance with policies and legal requirements.
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Identify accounts or issues requiring escalation and partner with leadership for timely resolution.
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Proactively identify opportunities to connect members with appropriate credit union products, services, or financial support resources.
Must-Haves
- High school diploma or GED required.
- Minimum one year of financial institution experience.
- Spanish speaking skills required.
- Must be available to on-site from 8:30 a.m. to 5:30 p.m., Monday through Friday, for initial six months of training.
- Rotational Saturdays 9 a.m. to 4 p.m.
Nice-to-Haves
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Prior collections experience.
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Knowledge of credit union products and consumer lending practices.
Why choose us
We offer a competitive benefits package designed to support your well-being and professional growth. Visit our Benefits page to learn more.
Rivermark Community Credit Union is proud to be an Equal Opportunity Employer that celebrates diversity. We acknowledge the challenges in our industry and strive to develop an inclusive culture where all individuals are valued and respected.
Salary : $22 - $30