What are the responsibilities and job description for the Client Liaison position at Riverfront Vet?
RIVERFRONT VET
Come be a part of a growing clinic!
Are you passionate about creating a warm, modern, and family-oriented environment in a veterinary clinic? Do you excel in a role where gold-standard medicine and outstanding client experiences are central? Riverfront Vet in North Augusta, SC, is seeking a dedicated and dynamic Client Liaison to help support our team in our spacious, 3,600-square-foot facility.
About Riverfront Vet: Riverfront Vet is a state-of-the-art veterinary clinic, thoughtfully designed to offer top-tier care in a welcoming, modern, and expansive environment. We aim to create a clinic where pets are treated as family, and every client experiences the best in veterinary care. We believe that true excellence in veterinary care comes from a dedicated team working in a non-corporate, client-focused setting.
Job Description: We are seeking a dedicated and compassionate Client Liaison to join our team. As a Client Liaison, you will be the face of our hospital and play a crucial role in creating positive experiences for our clients and their beloved pets. Your primary responsibility will be to ensure exceptional customer service and to facilitate smooth communication between our clients and our veterinary staff.
Key Responsibilities: Client Interaction: Greet clients warmly, answer phone calls, and respond to emails with professionalism and a friendly demeanor. Appointment Scheduling: Schedule and confirm appointments for clients, ensuring efficient use of veterinary resources. Client Education: Provide information on services, procedures, and general pet care to clients, offering guidance and support. Billing and Payment Processing: Accurately handle client invoices, process payments, and address billing inquiries. Medical Records Management: Maintain and organize client records, ensuring confidentiality and compliance with relevant regulations. Follow-Up: Communicate with clients post-appointment to check on pet progress and provide follow-up care instructions. Complaint Resolution: Address client concerns or complaints promptly, working to resolve issues and maintain client satisfaction.
Qualifications: Excellent interpersonal and communication skills. Passion for animals and a genuine love for working with pet owners. Strong organizational and multitasking abilities. Proficiency in computer software and basic office tools. Previous customer service or veterinary experience is a plus.
Benefits: Competitive salary, Health insurance, Continuing education opportunities, Employee discounts on veterinary services, A supportive and collaborative work environment, The opportunity to make a difference in the lives of pets and their owners. If you are a compassionate individual with exceptional customer service skills and a passion for animal welfare, we invite you to join our team at Riverfront Vet as a Client Liaison. Help us continue to provide top-quality care and build lasting relationships with our valued clients. Apply today to be a part of our mission to keep pets healthy and happy. We are committed to creating a diverse and inclusive workplace.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $16 - $20