What are the responsibilities and job description for the Front Desk Associate position at Riverfront Hotel Associates?
Benefits:
- Employee discounts
- Flexible schedule
- Free uniforms
- Paid time off
- Training & development
Front Desk Associates are ambassadors for the hotel. They greet and register guests, provide outstanding service, and settle the guest's account upon completion of their stay.
Responsibilities:
Responsibilities:
- Maintain accurate front desk cash drawers, room sales, and accurate folio transactions.
- Greet, register, and assign rooms to guest
- Issue room key and escort instructions
- Transmit telephone messages
- Answer inquiries pertaining to hotel services, local shopping, dining, and entertainment
- Keep records of room availability and guests' accounts
- Compute bills, collect payments, and make change for guests
- Make and confirm reservations
- Post charges such as room, sundry items, fax, copy or telephone
- Make restaurant, transportation, or entertainment reservations, and arrange for tours
- Deposit guests' valuables in safe deposit box
- Answer telephone calls promptly and politely in accordance with hotel policies
- Restock coffee station as needed
- Restock work area - maintain neat and organized work area
- Deliver supplies to guests as needed
- Review data regarding room status, income and expeditures
- Prepare computer generated reports as required
- Verify ournal and ledger entries of cash, check and credit card payments
- Transmit daily credit card bathes to bank
- Prepare checkout folios for daily departures with credit card payments
Salary : $12 - $14