What are the responsibilities and job description for the Employee Experience & Business Office Mgr. position at Rivercrest Senior Living?
JOIN TEAM TRILOGY:
Key Responsibilities
At Trilogy, you’ll experience a caring, supportive community that values each team member. We prioritize meaningful relationships, genuine teamwork, and continuous growth. With the stability of long-term care, competitive pay, and exceptional benefits, Trilogy offers a work environment where you’re supported, appreciated, and empowered to thrive in your career. If you're ready to join a team committed to your success, Trilogy is where you belong and thrive!
WHAT WE'RE LOOKING FOR:
The Employee Experience & Business Office Manager (EXM) oversees campus onboarding, training, payroll and compliance for a standalone Assisted Living or Independent Living Campus. The EXM manages employee records, regulatory requirements and engagement programs while also handling resident billing, collections, account maintenance, and accounts receivable for the campus. The role is perfect for someone who is passionate about the employee experience and has great attention to detail.
Key Responsibilities
- Oversees the execution of the pre-boarding and onboarding process to ensure a highly engaging and positive new-hire experience.
- Promotes, manages and tracks all required and regulatory training programs, growth programs and certifications for campus employees.
- Manages the Mentor Program, including mentor selection, assignments, engagement, and annual reviews.
- Leads and facilitates weekly Employee Engagement Meetings with the campus Leadership Team.
- Serves as the campus advocate for employee experience by promoting company recognition programs & events, serving as the Thrive subject matter expert, and championing Benefits, Wellness and DEIB initiatives.
- Ensures accurate and timely weekly payroll processing.
- Maintains employee files, licenses & certifications, and vaccinations to maintain compliance with regulatory and company policies and expectations.
- Business Office Expecations include: seting up and maintaining of resident files & trust accounts, accurate reporting of all required information, completing the month-end billling process, posting and applying resident cash, and accounts receiveable collections.
Qualifications
- High School Diploma or GED/HSE with 1-3 years of relevant experience preferred.
- Associates degree and equivalent experience and knowledge strongly desired.
- Medicare/Medicaid billing experience in long-term care preferred.
Our comprehensive Thrive benefits program focuses on your well-being, offering support for personal wellness, financial stability, career growth, and meaningful connections. This list includes some of the key benefits, though additional options are available.
- Medical, Dental, Vision Coverage – Includes free Virtual Doctor Visits, with coverage starting in your first 30 days.
- Get Paid Weekly Quarterly Increases – Enjoy weekly pay and regular quarterly wage increases.
- Spending & Retirement Accounts – HSA with company match, Dependent Care, LSA, and 401(k) with company match.
- PTO Paid Parental Leave – Paid time off and fully paid parental leave for new parents.
- Inclusive Care – No-cost LGBTQIA support and gender-affirming care coordination.
- Tuition & Student Loan Assistance – Financial support for education, certifications, and student loan repayment.
Since our founding in 1997, Trilogy has been dedicated to making long-term care better for our residents and more rewarding for our team members. We’re proud to be recognized as one of Fortune’s Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work. At Trilogy, we embrace who you are, help you achieve your full potential, and make working hard feel fulfilling. As an equal opportunity employer, we are committed to diversity and inclusion, and we prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
NOTICE TO ALL APPLICANTS (WI, IN, OH, MI & KY): for this type of employment, state law requires a criminal record check as a condition of employment.
NOTICE TO ALL APPLICANTS (WI, IN, OH, MI & KY): for this type of employment, state law requires a criminal record check as a condition of employment.
Benefits:
Health Insurance, Vacation & Paid Time Off, Employee Discounts