What are the responsibilities and job description for the Major Account Coordinator position at RiverCity Print & Imaging?
Company Description
RiverCity is a full-service marketing and business solutions company helping organizations strengthen their brands and communicate with their customers.
Our products and services include commercial printing, promotional products, branded apparel, signage and large-format graphics, direct mail, fulfillment, warehousing, kitting, and trade show and event support.
We have built our business by developing long-term customer relationships, providing exceptional service, and delivering dependable solutions.
The Opportunity
RiverCity is seeking a highly organized, relationship-focused Major Account Coordinator to manage the day-to-day needs of several of our largest and most important customers.
This is an important client-facing position within our company. You will serve as a primary point of contact for assigned major accounts and help ensure that customer requests, orders, quotes, proofs, inventory needs, deadlines, and communications are handled accurately and professionally.
This is not primarily a cold-calling or new-business sales position.
Success in this role comes from taking care of customers, building strong relationships, staying organized, following through on commitments, solving problems, and making sure projects move smoothly from beginning to end.
Preferred Qualifications
- 2 years of experience in account coordination, customer service, client services, project coordination, account management, or a similar business-to-business role.
- Excellent verbal and written communication skills.
- Strong organizational and time-management skills.
- Exceptional attention to detail.
- Ability to manage multiple projects and deadlines at the same time.
- Strong problem-solving skills.
- Dependable follow-through.
- Professional and confident communication with customers and coworkers.
- Comfortable using Microsoft Outlook, Word, Excel, and other business software.
- Ability to work independently while also being part of a team.
- Commitment to providing exceptional customer service.
- Ability to work full-time from our North Little Rock office.
You May Be a Great Fit If You...
- Take ownership of your work.
- Respond to customers promptly.
- Notice details others may miss.
- Keep promises and follow through.
- Enjoy building long-term customer relationships.
- Stay organized when several projects are moving at once.
- Anticipate problems and work to solve them.
- Communicate clearly and professionally.
- Enjoy helping customers find solutions.
- Take pride in providing excellent service.
A Unique Training & Transition Opportunity
The employee currently managing these accounts is retiring at the end of the year.
The person selected for this position will have the opportunity to work alongside our current Major Account Coordinator during a transition period to learn our customers, processes, systems, and account requirements before assuming full responsibility.
Our goal is to provide a smooth transition for both the new employee and our customers.
Why Join RiverCity
- Starting pay of $25.00 per hour
- Full-time position
- Established major customer accounts
- Diverse and interesting projects
- Broad range of products and services
- Collaborative, customer-focused work environment
- Opportunity to learn from an experienced team member during the transition
- Opportunity for professional growth and increased responsibility
Interested?
If you enjoy building relationships, managing details, solving problems, staying organized, and taking care of customers, we would like to hear from you.
Please submit your resume along with a brief description of the types of business customers, projects, or accounts you have helped manage.
Salary : $25