Program Director

Who is Riverbend?

Riverbend provides top tier addiction recovery treatment, behavioral health services, and community re-entry services.

At Riverbend, we are devoted to providing the highest quality care to those we serve and to assemble a professional and compassionate, determined, yet patient employee team to deliver exceptional service.

Our Culture:

Mission first: Our mission is simple, but not easy. Deliver the highest level of professional and compassionate care to all we serve, whether they require addiction services, sober housing, outpatient clinical care, outreach services, community re-entry services, or any other needs that we may be able to deliver.

Cooperative Teamwork: Our mission is not easy, but when a team works together, anything is possible. We strive to assemble and operate efficient and caring teams to operate all our programs. We believe in collaboration, both for its problem-solving effectiveness, but we also value the comfort and perseverance that belonging to a strong team brings to the employee experience. It is more joyful and rewarding to go to work when you trust and care about the people you work with, and they trust and care about you.

Continuous Learning: Everyone brings skills to their job. At Riverbend, we want to keep building those skills and add new ones. Developing skills requires a humble, yet bold attitude. We only learn when we accept that we can always learn more, which requires humility. Still, we want all employees to be bold by exercising the skills that they do have. Whether you come to Riverbend at the beginning of your employment journey, or you are a seasoned professional, we believe in developing your skill to the next level.

The Opportunity - Tower Hill Men's Recovery Home - Lawrence, MA

The Program Director is responsible for all administrative, managerial, and personnel related functions of the program. The Program Director is responsible for the fiscal management and oversight of the program.

Responsibilities:

1. Supervise the staff positions of House Coordinator, Intake Coordinator, Recovery Specialist, Awake Overnight, and ancillary volunteers.

2. Develops and manages the weekly staff schedule to meet DPH licensing standards and ratio for the program model.

3. Assists with the oversight and monitoring of Medication Administration program; proper storage and security, updated information, accountability of medication counts and documentations per regulatory standards.

4. Coordinates the scheduling of staff trainings to meet regulatory requirements and manages staff training documentation to maintain current compliance.

5. Oversees the House Coordinator in coordinating the facilitation of daily/weekly resident household chores.

6. Assuring Serve Safe certificate, Board of Health inspection, and town or city certifications are current and maintained in compliance.

7. Personnel management; including the hiring, training and orientation of new staff.

8. Assist Clinical Director in billing and authorizations to ensure proper financial records and insurance reimbursement for services rendered.

9. Complete performance evaluations for direct reports.

10. Assist Intake Coordinator and Clinical Director with the oversight and facilitation of referral/waitlist/intakes.

11. Monthly DPH contract billing submitted to CFO or LHI designee.

12. Provide staff supervision to direct reports

13. Manage and approve weekly staff time sheets; and submit in timely manner.

14. Maintain current Policy and Procedure manuals on-site per DPH regulations.

15. Purchasing and ordering office and household supplies, as deemed necessary.

16. Oversee the House Coordinator in Facilitating and coordinating the food shopping for the program.

17. Monitor and facilitate self-preservation regulatory standards for residents.

18. Oversight of the physical environment and maintenance in coordination with landlord and related departments to comply with safety standards.

19. Assists with resident chart reviews for internal quality assurance.

20. Provide Crisis Intervention (resident and programmatic issues).

21. Utilizing overdose and prevention training (Narcan) if needed.

22. On-call responsibilities.

23. Other duties as assigned.

Competencies

1. Excellent verbal and written communication skills.

2. Excellent interpersonal and customer service skills.

3. Excellent sales and customer service skills.

4. Excellent organizational skills and attention to detail.

5. Excellent time management skills with a proven ability to meet deadlines.

6. Strong analytical and problem-solving skills.

7. Strong supervisory and leadership skills.

8. Ability to prioritize tasks and to delegate them when appropriate.

9. Ability to function well in a high-paced and at times stressful environment.

10. Proficient with Microsoft Office Suite or related software.

Physical demands

1. Must be able to sit or stand for an extended period.

2. Must occasionally lift and/or move up to 25 lbs.

Required education and experience

1. Bachelor’s Degree in Human Services, Addictions, Psychology, or related field, required.

1. Minimum of 5 years of supervisory experience working in the Addiction Recovery field.

2. Certification in CPR

Affirmative Action/EEO statement

Lowell House, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Have you worked for Riverbend (formally known as Lowell House) in the past?

Education:

• Bachelor's (Required)

Experience:

• Addiction counseling: 4 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $70,000