Chief Operating Officer

Summary:

The Chief Operations Officer (COO) is a key member of the Senior Management Team responsible for planning, organizing, and controlling all day-to-day operational activities of the bank. This role requires a proven leader at the intersection of customer experience, technology, and industry transformation. The COO will provide strategic leadership to ensure operational effectiveness, sustainability, and efficiency across both traditional banking functions and our fintech partnerships, ensuring all operations operate in a safe, sound, and compliant manner. 

Primary Duties and Responsibilities:

• Strategic Planning: Collaborate with the CEO and Senior Management Team to translate the bank's vision and strategy into actionable operational plans, with a specific focus on Making Business Banking Easy and integrating Fintech initiatives into the core business model.
• Operations Management: Oversee and optimize all core banking operations, including deposit and loan operations, payment processing (ACH, wire), and general ledger reconciliations.
• Fintech & BaaS Partnerships Oversight: Manage the operational aspects of the bank's BaaS partnership(s). This includes vendor underwriting, SLA negotiation, and ensuring operational controls are effective for all partner programs.
• Regulatory Compliance & Risk Management: Manage the existing compliance teams to ensure strict adherence to all local and federal banking laws and regulations (BSA/AML, OFAC, etc.) across all operations and third-party vendor relationships.
• Technology & Innovation: Oversee the integration and implementation of new technologies, ensuring existing processes align with strategic digital goals. This includes leveraging technology to automate processes and improve productivity.
• Process Improvement: Analyze internal operations and identify opportunities for improvement, driving end-to-end solutions that enhance operational efficiency and the customer experience.
• Financial Oversight: Work closely with the CFO to manage operational budgets, monitor performance against targets, and contribute to financial reporting to ensure strong financial health.
• Team Leadership: Provide visionary and strategic leadership to the Operations, Fintech, and Compliance teams, fostering a culture of accountability, collaboration, and continuous improvement. Manage and mentor staff, including hiring, training, and performance evaluations. 
• Professional Development: Actively invests in professional growth and external networks, maintaining relevant industry relationships, peer forums, and leadership development opportunities to stay current on best practices and bring forward-thinking ideas back to the organization.

Committee Assignments:

• Member of the IT Steering Committee
• Member of Asset Liability Committee
• Member of the Compliance Committee
• Chair of the Fintech Committee

Minimum Qualifications:

Education:

• Bachelor’s degree in Business Administration, Finance, or a related field. An MBA or a related Master’s degree is preferred.

Experience:

• 5 years of progressive experience in senior management within community banking operations is required.
• Demonstrated experience managing fintech partnerships is a significant advantage.
• Proven track record of managing operational scale, strategic transformations, and leading large, cross-functional teams.

Skills:

• Exceptional strategic thinking, operational management, and problem-solving skills.
• Deep understanding of community bank compliance requirements and risk management principles.
• Strong technical skills, with knowledge of banking applications, data analysis, and project management software.
• Excellent written and verbal communication skills, with the ability to effectively present information to the Board of Directors, staff, and external partners. 

Key Attributes for Success:

• Strategic thinker with a strong hands-on execution capability.
• High ethical standards, personal integrity, and commitment to operational excellence.
• Ability to foster positive internal and external relationships, including strong board relations.
• Deep understanding of the banking industry’s regulatory environment and operational risk dynamics.
• A leadership style that inspires trust, promotes cross-functional collaboration, and aligns with RiverBank’s mission and values.

Starting salary range: $143,606 - $179,508

Why RiverBank?

We’re a purpose-driven bank that values Collaboration, Kindness, Motivation, Innovation, and Productivity. You’ll step into a high-impact role with visibility, influence, and the opportunity to shape the financial future of a growing, values-led institution.

More to Know:

• RiverBank has consistently been named one of the Best Places to Work in the Inland Northwest since 2020.
• Vacation (4 Weeks), Sick Leave (12 days a year), Volunteer Time off (24 hours) & All Bank Holidays (at least 40 paid days off a year total that increase with tenure) 
• 90% Employer Paid Medical & 100% Employer Paid Vision, Dental, & Long-Term Disability Insurance for every Team Member
• An HRA where an employee only pays $600 towards their medical deductible and the company reimburses any other deductible costs ($4,900 value)
• Employer-paid Life Insurance (two times your annual earnings)
• Employer Paid Employee Assistance Program
• 4% company 401k match on contributions after 3 months
• Paid Parental Leave
• Discounted Rates on Pet, Home, & Auto Insurance

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Go here to see an overview of the hiring process of RiverBank, how you can best prepare, and give us your thoughts on this posting!

RiverBank is an equal opportunity employer, committed to hiring a diverse workforce and preserving inclusive hiring practices. RiverBank, Inc. does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Company Description

RiverBank is a Spokane-based financial institution dedicated to fostering growth and success for local businesses. Offering a broad range of services such as business checking, commercial lending, treasury management, and customized financial solutions, RiverBank stands out by delivering personal guidance and flexible options to meet the unique needs of entrepreneurs and businesses. Deeply rooted in its community, the bank takes a partnership-based approach by focusing on listening to clients and creating tailored solutions to ensure their success. RiverBank is proud to support the business community across the region as a Member FDIC and Equal Housing Lender.

Role Description

This is a full-time Chief Operations Officer (COO) position based on-site in Spokane, WA. The COO will oversee the bank's daily operational functions to ensure seamless and efficient processes. Key responsibilities include strategic planning, managing operational teams, driving innovation in banking services, improving organizational performance, and ensuring compliance with regulatory standards. The COO will contribute to achieving business growth by fostering a customer-focused work environment and developing capabilities to enhance operations across the organization.

Qualifications

• Strong leadership, strategic planning, and decision-making abilities to manage operations and teams effectively.
• Experience with financial and operational management, including budgeting, resource allocation, and process optimization.
• Comprehensive understanding of regulatory and compliance standards in the banking or financial services industry.
• Exceptional communication, problem-solving, and interpersonal skills to build relationships and drive change.
• Ability to analyze complex business data to identify solutions and increase organizational efficiency.
• Proven track record in implementing innovative operational strategies to drive growth and customer success.
• Bachelor's or Master's degree in Business Administration, Finance, or a related field. MBA preferred.
• 10 years of senior leadership experience within the banking or financial services sector is highly desirable.