What are the responsibilities and job description for the Leasing Consultant position at River View Companies?
Leasing Consultant – Property Management
Position Summary
The Leasing Consultant is responsible for leasing apartments, providing exceptional customer service to prospective and current residents, and supporting the day-to-day operations of a multifamily community. This role serves as the first point of contact for prospects and residents and plays a key role in achieving occupancy, revenue, and resident satisfaction goals.
Key Responsibilities
Leasing & Sales
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Greet prospective residents and conduct property and apartment tours.
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Present community features, floor plans, pricing, and lease terms effectively.
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Convert prospect traffic into leases through follow-up and sales techniques.
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Process rental applications and prepare lease documentation.
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Execute lease renewals and support resident retention efforts.
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Maintain accurate prospect, leasing, and resident records.
Resident Relations & Customer Service
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Provide professional and responsive customer service to prospects and residents.
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Address resident questions, concerns, and service requests promptly and courteously.
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Assist with move-in and move-out processes, including inspections and documentation.
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Enforce community rules and policies consistently and professionally.
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Support resident events and community-building activities.
Administrative & Operational Support
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Enter and update leasing and resident data in property management software (e.g., Yardi, RealPage, OneSite).
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Collect rents, fees, and deposits in accordance with company procedures.
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Prepare leasing, traffic, and occupancy reports as requested.
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Assist the Property Manager with administrative tasks and daily office operations.
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Maintain confidentiality of resident and company information.
Qualifications
Education & Experience
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High school diploma or equivalent required; college coursework preferred.
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Minimum of 1 year of leasing, sales, or customer service experience, preferably in multifamily housing.
Skills & Competencies
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Strong sales, communication, and customer service skills.
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Ability to build rapport and close leases.
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Organized, detail-oriented, and able to manage multiple priorities.
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Proficient with property management software and standard office technology.
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Knowledge of Fair Housing laws and basic landlord-tenant regulations.
Physical & Work Requirements
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Ability to walk the community and conduct property tours regularly.
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Ability to sit, stand, bend, and lift up to 25 pounds.
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Weekend and evening availability required based on leasing needs.
- Competitive salary commensurate with experience.
- Performance-based bonus eligibility.
- Health, Dental, and Vision insurance.
- Paid Time Off (PTO) and company-recognized holidays.
- Professional development opportunities, including compliance training and certifications.