What are the responsibilities and job description for the Receptionist position at River Valley Primary Care Services?
General Responsibilities:
Responsible for greeting customers, scheduling of appointments, providing information, and communicating with departments.
Reports To: Office Manager
Essential Functions:
- Greets patients and visitors in polite, prompt, helpful manner and checks patients in upon arrival.
- Assists patients on how to complete the Household Assistance application and Prescription Assistance application including what documentation is required.
- Responsible for verifying patients’ insurance eligibility.
- Updates patient information, collects co-pays, provides any necessary forms needing completion, and obtains signatures as necessary.
- Answers phones in pleasant manner and deals with customer needs expeditiously and uses the medical records system to properly document phone calls to other staff
- Supports initiatives such as Patient Centered Medical Home (PCMH) and Meaningful Use (MU)
Knowledge:
- Knowledge of reception tasks, clinic policies/procedures, and paperwork.
- Knowledge of how to use office equipment including telephones and computers.
- Knowledge of customer service concepts and techniques.
Skills:
- Using office equipment satisfactorily and handling paperwork/filing adequately.
- Customer service principles by creating a pleasant waiting room atmosphere.
- Bilingual is a plus.
Abilities:
- Ability to communicate clearly in person and on the phone, establish/maintain cooperative relationships with patients, families, physicians, staff and other customers.
- Ability to handle protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Job Type: Full-time
Pay: $13.00 - $16.00 per hour
Work Location: In person
Salary : $13 - $16