Regional Director of Clinical Operations

Regional Director of Clinic Operations

Monday-Friday 8:00am – 5:00pm
Full-time (40/hour per week)

Location: Chattanooga, TN area.

River Valley Health is both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), so we know the opportunities and challenges that face both the primary care and mental health sectors. For nearly forty years, we have been known across the country as being one of the nation’s leading programs in the integration of behavioral health and primary care services. Our behavioral-enhanced patient-centered medical practice serves over 70,000 people every year and produces efficient, positive, and effective outcomes. We strive to hire dedicated professionals who are committed to making our communities healthier and happier places to live and work. At Cherokee Health Systems, this often means taking care of folks who have no other place to go to receive health and social services.

Summary:

This position will provide management and supervision of operations leadership at multiple RVH locations who oversee clinic staff and direct day-to-day clinic operations. This position will support the implementation of and help oversee programs and processes in alignment with corporate policies, goals, and objectives, making clinic-specific modifications when necessary. The Regional Director of Clinic Operations supports other operational leaders is ensuring operational efficiency and optimal clinic flow with the goal of minimizing cost, providing quality patient care, and promoting employee satisfaction.

RESPONSIBILITIES:

The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Provide supervision, training, mentorship, and support to operations leadership staff at the clinics they oversee.
• Provide oversight and implementation of programs and processes that meet the corporate goals and objectives
• Effectively communicates with staff in a consistent, timely, and collaborative manner.
• Collaborates regularly with other clinic leadership to improve processes that remove barriers to patient care.
• Responsible for clinic staffing schedules and call-ins on a daily basis.
• Coordinates as needed with Primary Care (PC) Team leads to rearrange staffing to accommodate clinic schedule.
• Communicates staffing shortages to Operations Leadership and requests help from other clinics as needed.
• Communicates clinic staffing shortages with Front Office staff situations that would affect patient scheduling.
• With input from the clinical and operations leadership, performs annual evaluations of clinic staffing, including support and nurse staffing.
• Responsible for purchasing, receiving, and approving invoices of medical supplies.
• Manages and approves timesheets for payroll bi-weekly for all clinic staff (Provider, Nursing, and support staff).
• Manages provider templates for Primary Care and coordinates scheduling of PTO for Clinic Staff.
• Responds to and resolves patient complaints, with assistance from clinical and operations leadership when indicated.
• Coordinates staffing schedule for staff training / development.
• Communicates with Maintenance and IT on behalf of clinic staff for facility repairs and IT support.
• Participates in Quality Improvement (QI), Quality Assurance (QA) and Continuous Quality Improvement Activities (CQI) as appropriate.
• Other duties as assigned.

QUALIFICATIONS:

Education & Experience:

Bachelor’s degree preferred and three to five years related experience and/or training required.

Supervisory Responsibilities:

Directly supervises and trains operations leadership and staff in the clinics they serve. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; performance appraisals; rewarding and disciplining employees; addressing complaints and resolving problems.

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• What is your salary expectation?

Education:

• Bachelor's (Preferred)

Ability to Commute:

• Chattanooga, TN 37411 (Preferred)

Work Location: In person